Elena Marchetti

Experience

• 

  Dipartimento Ingegneria Chimica Pisa- ENI, Raffineria di Livorno

  Mar 2012 - May 2012

  Borsista
• 

  Aspen Technology

  Jun 2012 - now

  Working for the Customer Success organization, Elena role is to manage digital transformation projects for global multi-billion organisations, develop strong customer relationships, and ensure customers are getting sustained value from existing investments. Working with a broad range of major customers in the Engineering and Construction, Energy and Chemical industries.• Working strategically with Sales team to identify key adoption opportunities that will lead to partner and AspenTech growth• Driven by customer first mindset attitude, Elena leads multifunctional team making any member accountable for delivering customer success• Won an AspenTech regional award in 2021 for excellent contribution to multiple successful projects • Drove adoption opportunities of innovative technologies in major energy partners in Europe, managing team of people from Product management, Support and Solution Consulting team • Successfully changed relationship models within major Energy and Chemicals partners Show less Leading technical role to achieve successful implementation of Advanced Process Control solutions in Europe and United States. • Deep knowledge of Energy and Polymer industry and advanced expertise in Advanced Process Control and Manufacturing Execution System related solutions• Constantly achiever of target, often going beyond them• Presented at Optimize 2015 (AspenTech Global Conference where major solution adopters from partners share their best practices and successes) • Ensured adoption of Advanced Process Control technology and accomplished successful trainings to control rooms operators and engineers who faced Advanced Process Control solutions for the first time and became then strong adopters and sponsor partners• Managed project teams through successful completion of the services project• Built strong relationships with partners and colleagues Show less

  • Sr. Customer Success Manager

    Sept 2024 - now

  • Customer Success Manager

    Jul 2021 - Oct 2024

  • Sr Customer Success Professional

    Nov 2019 - Jul 2021

  • Senior Advance Process Control Engineer

    Sept 2017 - Jul 2021

  • Advance Process Control Engineer

    Jul 2014 - Sept 2017

  • Associate Engineer

    Dec 2012 - Jul 2014

  • Associate Business Consultant

    Jun 2012 - Nov 2012