Nitesh Y.

Experience

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  Vodafone

  Jun 2012 - Aug 2013

  Customer Relations Executive

  • Managed customer relations, achieving a 92% customer satisfaction rate through quick and efficient resolution of queries. • Developed and executed customer retention initiatives, contributing to a 15% increase in contract renewals. • Designed and led training programs for new hires on best practices in customer service, reducing onboarding time by 25%. • Collaborated with sales teams to identify cross-selling opportunities, generating a 10% increase in additional revenue. • Conducted regular feedback sessions with customers to identify areas of improvement, enhancing overall service quality. Show less

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  Apple

  Aug 2013 - Mar 2014

  Business Manager

  • Developed and implemented sales strategies to increase Apple’s market share in Croma stores. • Achieved a 15% growth in quarterly sales through comprehensive training of sales teams on new products and upselling techniques. • Created localized marketing plans, including inventory management, event organization, and product demonstrations, resulting in improved customer satisfaction and enhanced client retention. • Monitored key performance indicators and implemented initiatives to optimize the customer experience, reducing complaints by 20%. • Spearheaded campaigns to boost product awareness, thereby positioning Apple as the preferred brand for premium electronics. Show less

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  Uber

  Jun 2016 - May 2018

  Channel Partner

  • Successfully managed a fleet of vehicles, maximizing profitability and expanding service reach.• Implemented growth strategies, boosting monthly revenue by 25% during the initial phase of Uber’s expansion in India.

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  UdChalo (UpCurve Business Services Pvt. Ltd.)

  Jun 2017 - Jun 2019

  Business Development Manager

  • Expanded operations in the Northern region, setting up sales counters and building strategic partnerships. • Grew market penetration by 50% through targeted outreach and educational workshops for military personnel. • Facilitated service expansion by identifying key locations and establishing logistics channels in high-demand areas.

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  PostingChalo

  Jun 2019 - Sept 2020

  Business Head – Logistics

  • Headed business development initiatives, resulting in a 30% increase in client acquisition. • Implemented strategies to streamline logistics operations, minimizing delays and optimizing resource utilization. • Fostered strong relationships with military clients, maintaining a 95% client retention rate.

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  CargoSync Pvt Ltd

  Sept 2020 - Dec 2022

  Co-Founder & CEO

  • Led the establishment of a technology-driven logistics company focused on providing solutions for the Indian Armed Forces. • Directed a team of 20+ members, ensuring seamless service delivery and operational efficiency. • Secured key contracts with military units, achieving 40% year-over-year growth during challenging market conditions. • Introduced automated systems for inventory and tracking, reducing lead time by 25%.

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  Légion étrangère

  Feb 2022 - now

  Media Communications Specialist

  • Developed and executed comprehensive social media strategies, increasing brand engagement by 35%. • Managed high-profile campaigns to enhance the public image of the Legion, using data insights to tailor content. • Collaborated with cross-functional teams to produce media assets, including video production, graphic design, and digital content. • Coordinated external communications and media relations, ensuring message consistency and alignment with organizational goals.