Jonathan Dowd

Jonathan Dowd

Learning Resource Center Assistant

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location of Jonathan DowdPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    OIT Support Center Manager at City of Philadelphia

  • Education

    • Strayer University

      2006 - 2008
      Bachelor of Science International Business
    • West Catholic

      1998 - 2002
    • Community College of Philadelphia

      2002 - 2006
      Associate in Arts Business

      Activities and Societies: Track team Studied Japanese for 2 years

  • Experience

    • Strayer University

      Jan 2008 - Apr 2011
      Learning Resource Center Assistant

      Provide effective and consistent technical support. Working with the IT team to solve technical problems for students, faculty and staff. Performed tasks related to answering customer. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures. Provide networking/desktop support and perform mainframe and account maintenance tasks for library and computer lab. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty. Show less

    • Maaco Enterprises

      Apr 2011 - May 2013
      Support Specialist

      Answer user inquiries regarding computer software operation to resolve problems. Troubleshoot software and operating system errors, networking environment issues. Maintain records of customer contact. Work with customer service to handle software problems and process software enhancement requests. Learn and understand Polaris Estimating Software.

    • City of Philadelphia

      Feb 2014 - now
      • Support Center Manager

        Apr 2022 - now
      • OIT Support Center Supervisor

        Oct 2019 - Mar 2023
      • Senior Technical Support Specialist

        Apr 2016 - Oct 2019
      • Technical Support Specialist

        Feb 2014 - Apr 2016
  • Licenses & Certifications

    • Comptia A+