Talk to sales Try for Free

Jonathan Dowd

Learning Resource Center Assistant

337 followers

Philadelphia, Pennsylvania, United States

Connect with Jonathan Dowd to Send Message

Connect with Jonathan Dowd to Send Message

Timeline
About me
OIT Support Center Manager at City of Philadelphia
Education
- Strayer University
  2006 - 2008
  Bachelor of Science International Business
- West Catholic
  1998 - 2002
- Community College of Philadelphia
  2002 - 2006
  Associate in Arts Business
  Activities and Societies: Track team Studied Japanese for 2 years
Experience
- Strayer University
  Jan 2008 - Apr 2011
  Learning Resource Center Assistant
  Provide effective and consistent technical support. Working with the IT team to solve technical problems for students, faculty and staff. Performed tasks related to answering customer. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures. Provide networking/desktop support and perform mainframe and account maintenance tasks for library and computer lab. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty. Show less
- Maaco Enterprises
  Apr 2011 - May 2013
  Support Specialist
  Answer user inquiries regarding computer software operation to resolve problems. Troubleshoot software and operating system errors, networking environment issues. Maintain records of customer contact. Work with customer service to handle software problems and process software enhancement requests. Learn and understand Polaris Estimating Software.
- City of Philadelphia
  Feb 2014 - now
  - Support Center Manager
    Apr 2022 - now
  - OIT Support Center Supervisor
    Oct 2019 - Mar 2023
  - Senior Technical Support Specialist
    Apr 2016 - Oct 2019
  - Technical Support Specialist
    Feb 2014 - Apr 2016
Licenses & Certifications
- Comptia A+

Recommendations
...