Vanessa Therrien

Experience

• 

  Frilly Lilly

  Jul 2015 - Oct 2020

  Receptionist

  • Act as front line point of contact for customers both in-person and over the phone.• Develop and maintain long-term relationships with clients and follow up on appointments. • Assist clients in completing forms required by insurance. • Respect the schedule of the boutique and fix appointments. • Process various transactions (clients and company’s)• Ensure constant communication between the boutique and head office (maintenance and administrative issues).• Maintain composure while facing multiple obstacles at once. • Follow the procedures for payroll processing.• Produce various financial reports at the request of the owner. • Create purchase orders for inventory and manage the stock of supplies. • Carry out general administrative duties including: respond to emails, photocopying, scanning, check mail, organizing documents, transfer calls Show less

• 

  Rogers Insurance Ltd.

  Oct 2020 - Jun 2022

  • Administer the licensing application process as needed, for all licensees.• Process monthly license renewals.• Assist with coordination of licensing courses and non-resident licensing applications.• Maintain accurate licensing information in the licensing database.• Continuously enhance processes to support efficient and accurate information and province required forms.• Maintain licensing manuals to support the continuous changes in provincial licensing requirements.• Assist with licensing budget for accounting purposes.• Book corporate travel Show less

  • Licensing and Education Coordinator

    Oct 2021 - Jun 2022

  • Administrative Assistant

    Oct 2020 - Oct 2021
• 

  The Calgary Airport Authority

  Jul 2022 - now

  • Key point of contact for Air Service Development to assist with internal and external partners and direct to correct team.• Leading, participating and setting up industry events, such as offsite meetings, airline inaugurals and special events• Leading and tracking marketing material deadlines• Leading and tracking specific Air Service Development accounts payables and receivableWorking closely with all internal departments to guide deadlines, understand the business needs and adhere to internal policies and procedures• Monitoring overall spend pertaining to specific budgets• Weekly reporting requiring attention to detail and understanding of systems such as Do, airline schedules, Beontra and Oracle• Drafting correspondence• Setting up meetings/schedules for department leadership (and follow-up)• Setting up and managing tracking for various projects• File and records management (e.g., project documentation, invoice tracking, etc.)• Team travel and expenses• Calendar management• Provide ad-hoc assistance (training, advice, troubleshooting) to department staff on use of various software and programs Show less • Typing of letters and memos• Drafting correspondence• Setting up meetings/schedules for department leadership (and follow-up)• Setting up spreadsheets for various projects• File and records management (e.g. project documentation, invoice tracking, etc.)• Care and servicing of office equipment• Justification to order new equipment or furniture• Complete expense claims for Director/Senior Director• Desktop publishing for necessary documents (e.g. brochures, manuals, slide presentations for board/management meetings, public meetings, etc. and miscellaneous projects• Department budget and expenditures tracking related to O&M and Capital charges. Track Purchase Orders, Order Entries, and invoices.• Verification of invoices, ensure proper charging, clarifying incorrect invoice amounts and confirming correct coding.• Meeting Administrative Support (Agenda Preparation; Minutes)-- Arrange meetings-- Book meeting rooms-- Contact and invite attendees-- Prepare agenda-- Arrange catering-- Attend and transcribe minutes, distribute by the next day Show less

  • Coordinator, Air Service Development

    Dec 2022 - now

  • Administrative Assistant, Air Service Development

    Jul 2022 - Dec 2022