Kayla Sossi

Experience

• 

  The Michaels Companies, Inc.

  Jun 2018 - Aug 2018

  Cashier

  • Work cash register• Responsible for close/clean up• Provide friendly, efficient customer service

• 

  Florida State University

  Mar 2019 - May 2021

  Customer Service Representative

  • Answer the main Student Business Services phone lines• Respond to general inquiry emails • Provide assistance with presentations for New Student Orientation, Preview, and various Financial Literacy classes• Inform customers on billing procedures, processed payments, and provide assistance to set up payment options• Educate students and families on their individual Florida Prepaid and 529 College Savings plans • Troubleshoot general account, direct deposit, and financial aid discrepancies• Demonstrate exemplar customer service skills while communicating effectively verbally and in writing Show less

• 

  ESP Media Marketing & Communications

  Jan 2021 - May 2021

  Social Media Intern

  • Craft social media calendar for client accounts• Post content across social media platforms• Assist with existing projects as needed by providing content and background research• Support in the overall branding strategy of ESPMedia• Participate in client calls and correspondence

• 

  JGR Construction, Inc

  Jun 2021 - Jul 2023

  Marketing Coordinator

  - Manage and curate content for the company website and social media platforms (Instagram, LinkedIn, & YouTube)- Responsible for planning, filming, and editing the orientation video series for new hires- Photograph and film all construction events- Assist in the development and implementation of the company’s brand strategy- Attend weekly meetings with the leadership team to review projects and establish the upcoming social media goals and objectives- Create visually appealing presentations, qualifications, and proposals- Communicate regularly with vendors, clients, and field managers- Collaborate with the office manager to create monthly social media calendars Show less

• 

  Great HealthWorks

  Jul 2023 - now

  • Social Media Associate

    Aug 2024 - now

  • Social Media Coordinator

    Jul 2023 - Aug 2024