Diego Reinoso

Experience

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  Independent Computer Technician

  Jan 2005 - Jan 2015

  Computers & Networking

  • Experienced in building previous and current generation x86/x64 Intel & AMD computer systems.• Updated, repaired and replaced hardware components including CPUs, RAM, hard drives (HDDs), solid state drives (SSDs), optical drives, power supplies, heatsinks/fans etc.• Professional system administration skills for installing, deploying and updating computer software including operative systems, security updates, system drivers, services and applications.• Proficient with CAT cabling and able to effectively patch, tone, trace and create CAT5, CAT5E & CAT6 network drops.• Knowledgeable with networking protocols and standards in routers, switches, hubs as well as setting up LAN and WAN networks using VPNs and VLANs.• High understanding of Wi-Fi (802.11a/b/g/n/ac) standards and related security protocols including WEP, WPA & WPA2.• Experienced with Dynamic Host Control Protocol (DHCP) management, DNS configuration, router port-forwarding setup and firewall administration. Show less

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  University of Miami

  Mar 2015 - Jun 2015

  Technical Support

  • Member of the group in charge of the successful transfer of over 12,000 faculty, staff and student employees into a cloud-based, enterprise resource planning platform (Workday) for financial and human capital management purposes.• Assist employees with the implementation, deployment, and management of Workday.• Initiate and assign support tickets using ServiceNow as the service management system.• Provide account management support using Oracle’s Identity Manager User & Administrative Console together with the University’s CaneID Account Administration database and school’s Active Directory.• Supply remote assistance using Bomgar Representative Console, Microsoft Lync for instant-messaging and telephone based support using Cisco’s Computer Telephony Integration Object Server.• Completed pre-Workday deployment training which also included programs such as Epic, AT&T Conferencing Services and Outlook 365 domain migrations. Show less

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  The Trump Group

  Jun 2015 - now

  IT Systems Engineer

  • Direct report to the vice president and chief financial officer of the company.• Responsible for purchasing, installing, configuring, maintaining, supporting, optimizing and upgrading computer hardware, software, network peripherals and communication devices for The Trump Group as well as its affiliated companies Elite Model Management & Highland Fairview.• Administer, troubleshoot and support The Estates at Acqualina sales center for future twin skyscrapers luxury project in Sunny Isles Beach, Florida.• Deploy and administer computer systems for The Mansions at Acqualina condo-hotel & resort in Sunny Isles Beach, Florida.• Manage and administer Active Directory database for employees and computer systems at The Mansions at Acqualina.• Manage multiple layer 2/3/4-7 Cisco Meraki switches using single-mode fiber-optic speeds to set up multiple tagged VLANs and security zones at the resort.• Monitor the company’s PBX system and provision VoIP configuration for Powered-over-Ethernet (PoE) Polycom and Aastra phone systems.• Responsible for the management of multiple firewalls for network/domain security purposes as well as dual-WAN routers for redundant internet connection at the offices.• Provide remote assistance using Teamviewer and Window’s Remote Desktop Connection.• Responsible for IT emergency calls during after hours, weekends and holidays.• Contact authorized distributors and certified companies to obtain licensed software needed for company productivity such as Microsoft Office.• Contact vendors and service providers to obtain company solutions as needed.• Recommend IT system improvements, strategies, policies and upgrades.• Review IT expenses from affiliated companies and provide cost reduction plans.• Maintain and troubleshoot other network and communication devices including iPhones, iPads, Android-based phones/tablets, Surface tablets and network-shared printers. Show less