Alvaro Gomez

Experience

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  Safa Automotive LLC

  Jan 2009 - Jan 2011

  Body Shop Estimator

  Key Accomplishments- Constructed and sold over 10 vehicle repair estimate proposals for current and potential clients daily while providing exceptional customer service, practicing industry best practices, improving efficiency by 50%.- Maintained consistent, clear communication with customers through repair process, offering update about completion dates, delays, and additional repairs, exceeding customer service satisfaction, and boosting customer retention by 90%.- Integrated best practices to identify challenges and apply unique solutions to optimized operational effectiveness, maximized productivity, and enabled an 30% reduction in sales funnel leakage.- Increased sales revenue by 60% by encouraging clients to consider additional repairs such as wheel repair, dent removal or full details while the vehicle was in for body repairs. Show less

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  LA CAR GUY BODY SHOP

  Jan 2011 - Jan 2014

  Body Shop Estimator

  Key Accomplishments- Inspected and assessed vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents; preparing over 100 repair orders and estimates weekly.- Provided solutions to clients in terms of recommended repairs, after-sales services, maintenance, and upgrades, growing revenue through established sources and increasing client loyalty by tailoring solutions.- Supported and managed fellow team members by solving urgent issues, questions, and action items to ensure daily tasks were completed quickly and efficiently. - Ensured strong client relations and prompt inventory by accurately managing all supply chain and customer service aspects of the body shop. Show less

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  Lexus Santa Monica

  Jun 2014 - Mar 2019

  Parts Specialist

  Key Accomplishments- Communicated with 50 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.- Managed daily operations, including processing regular stock orders and inventory, overseeing purchase orders and invoices.- Oversaw a team of 3 Parts Department members, focusing on exceptional customer service and accurate parts orders to avoid delaying the repair process, resulting in a Department that consistently ranked top five in the nation.- Collaborated with 2 members in the Wholesale Dept. in researching vendors and obtaining cost-efficiency alternative parts to reduce department expending and increasing profit by 50%.- Participate in inventory audits, QMS audits and departmental meetings as required. Show less

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  Fresh Catch Inc

  Sept 2019 - Jun 2022

  Material, Logistic and Maintenance coordinator

  Key Accomplishments- Manage entire inventory including keeping and updating records, cycle counting, compliance to ISO procedure and process, report analysis, Root Cause Analysis, etc.- Negotiate lowest possible cost for material, balance against optimum quality and schedule needs. - Coordinate, monitor and supervise the movement of personnel, equipment, and cargo- Prepare transportation movement documents and related forms for the specific type of shipment.- Serve as a liaison between drivers and customers to ensure appointments are set and deadlines are on target.- Adapt quickly and efficiently to fulfill roles in 3 different departments as needed by management, including Sanitation, Shipping and Receiving, and Quality Control.- Create purchasing requisitions for tools, parts and consumables for all facility and maintenance needs.- Built and maintained vendor relationships while negotiating mutual agreements and pricing.- Monitor maintenance as to stay within state and federal regulations.- Review and qualify bids for maintenance and construction jobs. Show less

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  Gas company

  Feb 2022 - now

  • Technician

    Feb 2022 - now

  • Technician

    Feb 2022 - now