Jeanine Hoffmann

Experience

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  Target

  Jan 2001 - Jan 2004

  Team Member

  Courteously greet customers and efficiently process transactions within busy, fast-paced retail environment. Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. Assist with store stocking, floor-sets and opening/closing procedures. Use of multi-line phone to assist customer inquiries.

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  Bare Essentials Lingerie

  Dec 2003 - Jul 2004

  Manager

  Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits. Hired and trained sales staff. Increased store inventory and expanded merchandise purchases. Responsibilities included purchasing, merchandising, customer service, and all facets of running a boutique store

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  Cottonwood Financial

  Jan 2004 - Jan 2005

  Manager

  Efficiently handle responsibilities like loan disbursement, loanprocessing, keeping a track of loans and its maintenance, andpre-qualifying applicant. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven toincrease efficiency, and customer satisfaction. Improve service byincreasing good rapport with customers.

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  Community Living Specialist | Lutheran Social Services

  Jun 2005 - Nov 2007

  CLS

  Provided non-medical in home (DD and CMI) care and assistance for mentally and physically handicapped adults. Closely worked with and monitored clients of all different handicaps. Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles (Hoyer Lift), and with dressing and grooming. Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship. Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.Fully trained to support both types of homes (DD/CMI), such as first aid, CPR, Putting people first 1 and 2, Fire Safety, Dietary, Customer Service, HIPPA, Client Rights, and TQS (Total Quality Service) CPR, Medication Admin, First Aid and Dietary Aid Certified. Show less

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  Time Warner Cable

  Nov 2007 - May 2016

  Supports the Commercial Sales Team in negotiating and closing new sales and expediting sales contract and order related activity that is part of the sales process between "Prospect" and "Closed Won" status in the Salesforce.com system. This includes hand-off to the Commercial Order Management team for provisioning. Perform, and is responsible for, work activities that enable the sales team to return to selling as soon as possible, spending the majority of their time engaging with customers, new selling activities and pursuing new business. Sales productivity improvement and superior customer experience are the driving factors in determining additional job duties which may be assigned in this team. In this team we drive consistent high performance, continuous improvements in delivering high-level sales support, timely responses and processing, minimizing order rejects, minimizing delays in service delivery to customers, improving processes in support of increased sales activity and productivity, including on-going coaching and guidance of sales personnel to increase order accuracy. Show less Monitor and coach team members on a daily basis to maintain a high level of competence in phone skills and adherence to proper procedures.Assist in creating a positive work environment.Integrate new team members into the work environmentHandle escalated customer calls requesting supervisor attention.Participate in special projects as needed.Handle all in house Wisconsin employee accounts for billing, sales, technical support and transfers. Work with Human Resources for the IMP reports.Most Valueable Person Awarded for the Quarter- July 2012 Show less

  • Business Class Field Sales Support Rep

    Feb 2015 - May 2016

  • Solutions Lead Rep

    Jul 2011 - Feb 2015

  • Customer Service/Sales Rep

    Nov 2007 - Jul 2011
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  Q’s Place

  Sept 2009 - Apr 2011

  Bartender

  Combine and serve wide types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes. Provide beer, liquor and wine. Gather cash, chips or tabs in correct amounts and liable for cash and inventory for the time worked. Responsible for good operation of a bar, receipt and inventory accountability and customer service.

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  Charter Communications

  May 2016 - Mar 2017

  Business Class Field Sales Support Rep

  Supports the Commercial Sales Team in negotiating and closing new sales and expediting sales contract and order related activity that is part of the sales process between "Prospect" and "Closed Won" status in the Salesforce.com system. This includes hand-off to the Commercial Order Management team for provisioning. Perform, and is responsible for, work activities that enable the sales team to return to selling as soon as possible, spending the majority of their time engaging with customers, new selling activities and pursuing new business. Sales productivity improvement and superior customer experience are the driving factors in determining additional job duties which may be assigned in this team. In this team we drive consistent high performance, continuous improvements in delivering high-level sales support, timely responses and processing, minimizing order rejects, minimizing delays in service delivery to customers, improving processes in support of increased sales activity and productivity, including on-going coaching and guidance of sales personnel to increase order accuracy. Show less

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  The Hardware Store Bar

  Jul 2016 - May 2020

  Bartender

  Combine and serve wide types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes. Provide beer, liquor and wine. Gather cash, chips or tabs in correct amounts and liable for cash and inventory for the time worked. Responsible for good operation of a bar, receipt and inventory accountability and customer service.

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  Dental Associates

  May 2017 - Apr 2020

  As a Patient Care Coordinator, you are the patient’s first point of contact, giving high quality customer service. You contribute to the business success of Dental Associates through the provision of effective patient and customer service and relations, interpersonal communication, accurate data collection, processing, record entry, and total patient satisfactionPerforming account management, including patient registration using DSA system and all steps necessary to create a patient recordReviewing and maintaining patient accounts accuratelyUnderstanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)Understanding and implementing patient flow process, including registration processPerforming patient management, including check in and check out procedures; assisting other departments as neededManaging incoming phone calls and delivering and returning messagesCoordinating primary and Care Plus benefits with patient’s treatment Show less

  • Administrative Operations-Orthodontics

    Jul 2019 - Apr 2020

  • Patient Care Coordinator

    May 2017 - Jul 2019
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  The Chiropractic Advantage

  Apr 2020 - Feb 2025

  Responsible for the operations and administration side of a fast paced chiropractic office.hire and train administrative staffmonitor and evaluate staff performanceschedule staff to meet operational requirementsoversee payrollestablish office policies and proceduresimplement and monitor office policies and proceduresmanage insurance contracts and ensure compliance with contractsresponsible for facility cleaning, hygiene, safety and maintenanceensure compliance with current healthcare regulations, medical laws and ethicskeep track of equipment and devices and manage inventoryliaise with vendors regarding equipment and suppliesensure patient records are current and accuratesupervise patient schedulingoversee registration of patientssupervise medical coding, medical billing and bankingprovide education material to patientscommunicate with patients regarding inquiries and complaintsensure patient satisfaction Show less Greeting and welcoming patientsAnswering phonesScheduling appointmentsCollecting payments / Cash handlingPatient balance management in order to meet and maintain goalsHandling all Records Requests / Medical RecordsSubmitting Authorizations to insurance companies for chiropractic care and physical therapy services.Data entryDemonstrate excellent customer service skills at all timesMaintain clean and organized work spaceBasic office dutiesVerifying patient’s insuranceCommunication with third party payers to bill and collect outstanding account receivables Show less

  • Director of Operations

    Oct 2023 - Feb 2025

  • Office Manager

    Sept 2020 - Feb 2025

  • Billing Specialist

    Apr 2020 - Sept 2020
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  Shopko Optical

  Mar 2025 - now

  Accounts Receivable Specialist