Abhishek Mourya

Experience

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  SNEHA (Society for Nutrition, Education and Health Action)

  Aug 2007 - Mar 2008

  IT officer

  • Managing System Administration• Handling Networking and ISP Coordination• Involved in Hardware Management• Managing Vendor Coordination

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  Gemalto

  Sept 2008 - Aug 2009

  ASSE in Thales formerly known as SafeNet-Gemalto

  • Managing System Administration• Handling Networking• Providing Software Lab Support and Remote Support• Providing VoIP Support• Providing Antivirus Support and Hardware Support

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  IBM India Private Limited

  Oct 2010 - Aug 2017

  • Drive Major or critical incidents with platform team and ensure provide solution within agreed SLA.• Daily interlock with all platform team, application team, and Project Managers to drive progress of the work/ project/ process.• Daily interlock with cyber security & compliance team to track the potential threat.• Use information about problems and incidents to analyze availability challenges and eliminate chronic issues.• Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures. Work with automation team to optimize the process and infrastructure. • Ensure major changes undergo rigorous review before implementation to help prevent incidents.• Use specific information from driving major incidents to drive technical teams to stronger RCAs and corrective actions which will reduce the frequency of repeated incidents.• Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. Deliver an Enhanced Recovery Model for resolu-tion of Major Incidents of complexity or long duration Provide integrated management and coordina-tion of Incident Management, Problem Management, Change Management, and Availability Man-agement processes.• Assuring that services and components are designed and delivered to meet their availability targets. Deep technical skill set and knowledge of customer environment. Bridge gaps between delivery teams and drive rapid recovery during incidents provide a holistic view of the customer’s environ-ment and make recommendations to improve overall service.• Participate (or lead/own as appropriate) in the creation, client approval and execution of the Client Delivery Plan. Show less • Drive effectiveness and efficiency of Problem Management process Liaise with customers, IT execu-tive, IT platform managers. Participating in Problem Management meetings and reviews.• Identify Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issues.• Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels.• Providing and validating Problem resolution adhoc status reports as requested.• Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met. Show less • On time tracking of process asset deployment progress across worldwide pools and accountsSetup. • perform weekly pools interlocks to capture status / open issues / risks• Work on logistics and nominations to train the audience and maintain training records.• Collect and maintain required data for the deployment into required online communities.• Update deployment status in applicable tools as required.• Provide day to day required support to stream Lead PM to run the project successfully Show less • Design and deliver high quality security architecture and infrastructure setups and/or sub-systems to agreed dead-lines. • Assist customers in developing a secured Identity/Access management infrastructure and also to define security policies to protect their applications from unauthorized access. • User account Creation/Deletion/ Modify in Active Directory, Mainframe, Netware, AS400, Capsil.• Coordinating with third party service providers. • Handling Problem Tickets and User calls. • Analyse all incoming work and assign it to appropriate resources, ensuring SLAs are met. Show less

  • Service Delivery Manager

    Dec 2015 - Aug 2017

  • Problem Manager

    Jan 2014 - Dec 2015

  • PMO

    Dec 2013 - Jan 2014

  • Identity & Access Manager

    Oct 2010 - Dec 2013
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  Microland Limited

  Dec 2017 - Feb 2019

  Sr. Service Delivery Lead

  • Responsible to drive project with global team (AMER/LATAM/ EMEA/ APAC Region) as IT Project Manager.• Manage 30+ FTE onshore & offshore and align them as per the project requirement.• Daily interlock with Design & build team, project managers and other stakeholders to drive progress of the project.• Basic Project Planning: Project requirements, approve design, plan phases, plan iterations (identify work packages and estimate efforts, plan resources, plan costs, schedule), monthly billing, quality planning, Track & identify risks, op-portunities and implement mitigation strategies or corrective actions.• Controlling and reporting a project: Monthly report/ executive summary, manage defects, control progress, control re-sources, control cost, quality assurance.• Expert in problem solving skills. • Track the resource requirement & utilization, work with HR team and schedule the interviews.• Vendor Management - hardware & software procurement and follow up with multiple 3rd party onsite vendors (ATT, Verizon, Vodafone, SAP, AWS, etc), Responsible for 3rd party services for client (onsite engineer visit etc)• Maintain & Track SLA for Projects, Design request, Solution & Build.• Create process documents with quality & Compliance team for ongoing project.• Experience in managing cross functional projects Show less

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  Epsilon

  Feb 2019 - Jun 2020

  Technical Project Manager

  The primary responsibility for IT projects specifically around Network, Infrastructure, and Information Security, both client and internal IT. As Technical Project Manager I need to create project plans, manages project requirements, communicates with various technical teams and stakeholders and drives progress towards the project objective. I will be managing multiple projects in various stages of delivery.• Create project plans and monitor overall project progress and delivery quality. Facilitate good communica-tion within the necessary teams. Troubleshoot project issues and engage the appropriate resources as need-ed.• Escalate any significant issues to the appropriate management team as needed.• Ensure project compliance with Epsilon’s PMO standards.• Document and track project risks proactively and create mitigation plans for serious risks.• Negotiate issues resolution in a matrix management environment with multiple priorities.• Actively prioritize team workload to ensure quality results are delivered on time within budget.• Provide leadership and mentoring to team.• Assist with creating and maintaining standards with the PMO.• Drive Cloud Infrastructure, Data center maintenance, CCPA & GDPR projects with various technical team and organization leaders. Show less

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  NTT DATA

  Sept 2020 - Jul 2021

  Sr. Project Manager

  • Develop and manage IT projects in a program from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with teams. • Provide end to end project management and direction to ensure stakeholders have a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the Program. • Act as an escalation point for the requesting team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the life of the request. • Own updates and documentation regarding hardware and equipment standards to ensure appropriate hardware standards are met and the correct equipment procured. • Proactively manage change control and communicate impact in project scope, identify issues, and devising contingency plans. • Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task, and project health data for all your requests. • Provide frequent follow up and governance for all requests in queue and facilitate formal reviews with support partners and monitor deliverables until agreed upon handover is achieved. • Update or develop documentation on processes that are critical to successful implementation.• Identify opportunities to streamline, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis. Show less

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  UST

  Jul 2021 - now

  Sr. Project Manager
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  UST

  -

  Sr. Project Manager