Scott Mayo

Experience

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  BellSouth Mobility (Now AT&T)

  Jun 1995 - Jan 2001

  Call Center Assistant Manager

  - Forecasted call volume and scheduled coverage for Florida's four, multi-site call centers of approximately 500 employees- Acted as floor call center manager, monitoring agent service levels and inbound call flow and when needed redirecting inbound calls to overflow teams- Trained new hires on call center policy and procedure and proper use of call center technology

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  SouthTrust Bank (Now Wells Fargo)

  Jan 2001 - Feb 2003

  Financial Service Associate

  - On boarded new banking clients with banking products and services that best fit their financial needs and goals- Upsold bank products and services as part of on-going outreach and consultative review of existing client relationships and their financial portfolios - Updated and maintained existing client account information in bank systems and assisted clients with general customer service or product inquiries

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  First Franklin (National City Bank) Correspondent Lending (Now PNC Bank)

  Feb 2003 - Aug 2003

  Pricing Analyst

  - Responsible for ensuring correct pricing on newly funded loans from mortgage broker partners and worked directly with in-house capital markets and brokers on any pricing exceptions- Set-up newly approved mortgage brokers in bank and loan registration & pricing systems- Locked newly shipped loans in proprietary loan registration system, pulled credit reports and reviewed broker loan files for completeness and proper stacking- Responsible for after-hours broker support line covering product, pricing and general underwriting questions Show less

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  Morgan Stanley

  Sept 2003 - Aug 2014

  - Manager of the Baltimore FID Client On-Boarding team responsible for conducting the firms Anti-Money Laundering (AML) review on institutional clients of its Fixed Income Division covering North, Central and South America, United Kingdom and EMEA- Engaged directly with principals, executive management, legal counsel and line contacts of client organizations in combination with utilizing internal and public resources to gather the necessary documentation and information in order to complete the AML Review for each firm client (e.g. Formation/ Disclosure, Principal List, Source of Wealth, Politically Exposed Persons (PEP) Forms, Supplemental & Enhanced Due Diligence Forms and Foreign Bank Certification/ Recertification documentation)- Partnered with internal U.S. and U.K. Legal & Compliance groups along with the global Sales & Trading desks to ensure correct AML program applicability and documentation requirements based on jurisdiction of client, firm booking company and the clients’ industry and product or service with which the client engaged the firm- Worked directly with clients to secure the necessary AML documentation and to address any concerns or questions pertaining to the review and/ or the documentation requirements- First line of contact for escalations raised by consultants or clients that came up during the AML Regulatory review Show less - Worked with stakeholders at all levels of the Bank and Operations to draft and finalize Business Requirement Documents, along with writing and administering User Acceptance Testing plans & scripts for the implementation of tactical and strategic change the bank projects (Waterfall method)- Project lead for Shared National Credit (SNC) Report automation of Morgan Stanley's Syndicated Agency Loan Portfolio to the Federal Reserve Bank of New York- Project lead for a risk based review of the Morgan Stanley’s Whole Loan Residential Operations platform. Identified over 18 areas of improvement to senior management ranging from policy & procedure updates, cross-training of staff, eliminating redundancies, quality control checks and IT/ systems upgrades along with action plans and suggested target dates for implementation- One of two projects leads responsible for transferring active documentation tracking records of the firm’s Global Syndicated Bank lending business from a vendor dependent, two system process to a single proprietary documentation storage and tracking system. - Project lead for migration of client referential data and settlement instructions from an Access based manual input system to a Straight Through Process - Client Management System for the firms Whole Loan Warehouse Lending Operations Show less - Operations Director of team responsible for on-boarding the firm’s Syndicated Bank Lending and Whole Loan Banking clients which involved working directly with clients and internal trading desk partners to secure proper documentation in order to be compliant with U.S. and U.K. AML standards- Oversaw the set-up and on-going maintenance of client information in firm systems impacting trading, client referential data and taxation processing for all North American Syndicated and Whole Loan Banking clients- Approved and closed all Par & Distressed Syndicated Bank loan deals in firm systems for the North American sales and trading desks- Authorized client wire instructions and payments for the firm’s Primary, Agency, Par and Distressed Syndicated Bank and North American Whole Loan trading businesses Show less - Team Lead responsible for Counterparty Risk Analysis of potential mortgage banking clients submitted for consideration under Morgan Stanley’s Mortgage Conduit program reviewing financial wherewithal, funding sources, licensing, regulatory actions and compliance with US AML standards- Performed annual recertification of mortgage banking partners performance utilizing in-house dashboard along with a rolling review of financials in addition to licensing and funding sources- Set-up and maintained all mortgage banks in firm systems affecting trading, loan performance (loan buy-backs), client payment instructions and licensing Show less

  • Senior Associate - AML Regulatory Review : Fixed Income Division

    Jul 2013 - Aug 2014

  • Project Manager : Global Banking Operations

    Jan 2011 - Jul 2013

  • Director - Client On-Boarding : Global Banking Operations

    May 2008 - Jan 2011

  • Analyst : Fixed Income Residential Mortgage Conduit

    Sept 2003 - Apr 2008
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  BB&T

  Apr 2015 - Dec 2016

  Branch Banking Team Leader - NMLS 1359749

  - Primary contact in branch for retail loan originations, processing and loan closings along with new account openings and cross-selling products and services to clients and prospects through proactive and reactive client contact - Support team sales processes by acting upon or referring identified client needs to other lines of business (e.g. Mortgage, Investments, Private Banking, Insurance, Commercial, Merchant and/ or Treasury Services)- Responsible for leading the day to day sales, operational and client service efforts of the branch; primary owner of client service problems and ultimate resolution in branch- Work directly with Market Leader and Area Operations team to determine staffing needs, goal setting, performance reviews and ratings for branch personnel- Lead, mentor and coach junior bankers and tellers to ensure high level of client service and support whilst supporting and growing the branch and banks sales efforts Show less

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  JPMorgan Chase & Co.

  Jan 2017 - now

  Business Analysis & Reporting Associate