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Riley Parkinson

Riley Parkinson

Technical Support

Followers of Riley Parkinson570 followers
location of Riley ParkinsonGreater Logan Area

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  • Timeline

  • About me

    CX Specialist | Advocate For Change

  • Education

    • Kenzie Academy

      2020 - 2021
      User Experience Engineer User Experience Design

      Devoted my time and focus for full-time educationSpecializing in user experience and user interface for mobile and web designHTML5. CSS3, Javascript, ReactLearning and showcasing skills led by industry professionals in a cutting edge environmentEmpathy and logical design centered thinking

    • Fast Forward Charter High School

      2010 - 2013
      High School Diploma

  • Experience

    • Convergys

      Jan 2014 - Jan 2015
      Technical Support

      Implemented basic troubleshooting and support techniques to enable speedy resolution of internet issuesManaged high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationshipsBoosted internet sales through customer education, competitor knowledge and strategic upselling techniques

    • TTM Technologies

      Jan 2015 - Jan 2020
      Senior Quality Control Analyst

      Led a small team to conduct research, analysis & testing on manufactured circuit boardsWorked with engineers with specs on blue-prints to develop plans to improve productsShift Supervisor

    • SuperWorld

      Sept 2020 - Mar 2021
      UX/UI Designer

      Worked alongside a team to design a social video platform using Adobe XDTranslated concepts into user flows, wireframes, mockups, and prototypes to promote positiveintuitive designs, site interactions, and user experiencesCompleted design projects to meet budget, equipment, performance, and legal requirements

    • Kenzie Academy

      Jan 2021 - Jun 2021
      UX Curriculum Coach

      Helping students' understand curriculum and set clear, attainable goalsImproving students' knowledge of UX to aid in academic growth

    • Cyber Crucible, Inc.

      Mar 2021 - Apr 2021
      UX Designer

      Ideate, sketch, and design screens for conceptual redesign of the company website using Whimsical & Figma

    • Tractor Supply Company

      Jun 2021 - now
      Team Lead

  • Licenses & Certifications

    • User Experience Engineering

      Kenzie Academy
      Apr 2021

    • Basic Life Support for Healthcare and Public Safety (BLS)

      American Heart Association
      Jan 2020

    • User Experience Design

      Kenzie Academy
      Oct 2020