Jeff Coelho

Experience

• 

  MassMutual

  Feb 1997 - Oct 2021

  Led 200+ person cross-functional application support organization comprised of in-house and multiple external suppliers. Managed diverse $48M budget portfolio with over 800+ applications supporting Life, Disability Income, Annuity, Retirement Services, and Institutional Solutions lines of businesses. Promoted to VP in 2019. Accountable for Supplier Relationship Management, Transition Services Agreements, Managed Service Agreement (MSA), Offshore Transitions and transitions to Cloud Service subscription model. Show less

  • VP, Head / Lead – Multi Channel Application Support

    Jan 2016 - Oct 2021

  • AVP – Application Operations Support

    Jan 2013 - Jan 2016

  • AVP – Enterprise Business Solutions Application Operations

    Jan 2011 - Jan 2013

  • AVP – Data Center & Desktop Engineering Services

    Jan 2005 - Jan 2011

  • Director - IT Service Center

    Feb 1997 - Mar 2005
• 

  Harvard Partners, LLP

  Nov 2021 - Mar 2022

  Information Technology Service Management Consultant

  Assisted Health Care Service Corporation (Blue Cross Blue Shield Association) with restructuring an IT Problem Management strategy, in addition to assessing both IT Change and Major Incident Management ITIL processes. Successfully produced an approved plan, enabling HCSC to more effectively and efficiently execute on its Problem Management practice. Provided thought leadership and coaching to further enhance and improve daily operational Problem Management processes.

• 

  DXC Technology

  Mar 2022 - now

  Senior Managing Partner - Technical

  I am excited to announce that I have joined the DXC Technology Americas Insurance team as a Senior Managing Partner. I'm looking forward to helping drive relationship-based consultative solutions to solve business challenges and bring distinctive insights and new ideas, while Delivering Excellence for Our Customers and Colleagues. #WeAreDXC