Rachael Phua

Experience

• 

  American Express

  Jul 2015 - Sept 2021

  Leading KYC team

  • Team Leader

    May 2019 - Sept 2021

  • Assistant Team Lead

    Jan 2018 - May 2019

  • Senior Analyst

    Sept 2016 - Jan 2018

  • Admin coordinator

    Jul 2015 - Sept 2016
• 

  Speedoc

  Sept 2021 - Nov 2022

  Operational Excellence and Continuous Improvement Lead

  Home based health care services

• 

  Mudahhealthcare

  Nov 2022 - Jun 2024

  Digital Health and Transformation Assistant Project Manager
• 

  GREAT EASTERN

  Jul 2024 - now

  Manager, Project & Strategic Management

  -Drive strategic projects for Operations as Project Manager / Stream leader; ensuring project deliverables & milestones are on track and aligned with business goals.-Consolidate & present project progress to the steering committee.-Key liaison person between IT, System Support team, project team, respective process owners, and relevant departments’ stakeholders.-Work closely with Subject Matter Experts (SME) & key process owners on business requirement and identify opportunities within the processes for improvement and optimization.-Drive process improvement projects for Operations -Facilitate yearly strategic planning with Operations HODs and on-going review on the plans to ensure its relevance to the business.-Tracking and reviewing project progress of strategic & process improvement projects to ensure completion of agreed initiatives/activities.-Tracking and monitoring internal process indicators to ensure service levels are met.-Facilitate review of regulation changes/updates impacting Operations to ensure compliant to regulation changes.-Champion culture and conduct behavioral expectations within the Department/Division and takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. Show less