Omodele Dongo

Experience

• 

  Sapropel energy resources limited

  Feb 2014 - May 2017

  Operations Manager

  (A major contractor for Eko Electricity Distribution Company)Process EngineerSupervision and execution of installation of over 3000 Prepaid Meter within Eko Electricity Districts.Supervision and execution of installation of over 800 Whole current Meters within Eko Electricity Districts.Supervision and execution of installation of over 600 Maximum Demand Meters (LVMD) within Eko Electricity Districts.Supervision and execution of installation of over 150 High Tension Panel Meter within Eko Electricity Districts.Carrying out joint inspections with EKEDP Quality Assurance and Inspection teamTechnical Site SurveyTechnical Report Writing.Electrical Facilities ManagementPreparation of “Request for Quotation” (RFQ).Preparation of InvoiceMandate/Contract winning from Distribution Companies (DISCOs)Technical clarification on all matters relating to the installations, surveying and commissioning.Organizing necessary electrical training for staffs and technicians Show less

• 

  HealthPlus Limited

  Jun 2017 - Sept 2017

  Network Engineer

  IT Operations Field Engineer (LASGIP Internship)-Manage request from users with ManageEngine ServiceDesk Plus-Setup users on Microsoft Office365 plus credential management. -Provide end-user support on the systems and all in-house computers (desktop/laptop/ LAN)-Analyzing system logs and identifying potential issues with computer systems. -Provide leadership required to drive excellence in technical support and customer service for our customers.-Install and manage operating systems such as Win XP/Vista/7/8. -Answering technical queries and dealing with users’ issues. Show less

• 

  Tek Experts

  Feb 2018 - now

  - Focused on driving the team towards achieving the set KPI as a team- Identify training needs for team members and drive execution with the training department- Weekly remote and live monitoring of agents’ interactions with customers to ensure compliance with standards outlined by the company.- Provide coaching & feedback to agents based on Quality evaluations, KPIs evaluation, Compliance , - - Adherence to company policies, Attitude and Career development.- Attending global and local meetings to review operations and draw up strategy using SWOT analysis and effective action plans.- Representing the company at sessions with client (Microsoft) to review performance, business strategy and weekly client WBR.- Monthly 1-1 session with the Advocates to chat development path and revise strategy. Having a meaningful conversation with a stated action plan.- Identify and groom talents for different technical and management positions. (Succession plan).- Analyze Customer feedback and took actions to drive customer satisfaction- Participates in reviewing processes and workflow to diagnose areas for improvement. Managing the queue and ensuring adherence to all Aux codes so as to minimize CWT (Customer Wait Time).- Coordinate technical escalations from customers and ensure prompt resolution and engage dissatisfied customers to win them back and ensure 100% satisfaction.- Participates in the interviewing process and on-boarding proficient Advocates newly joining the team Show less - Support global customers in resolution of issues related to cloud based technology and platforms with a focus on IaaS technologies.- Act as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers.- Implement and support new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS Educate customers of all size on the value proposition of managed services on Microsoft Azure, and participate in technical discussions to address customer challenges with cloud workloads.- Collaborate on cross-team and cross-product technical issues by working with subject matter experts and escalation managers to resolve customer problems.- Track, investigate and resolve customer questions and issues by phone and email at various levels of complexity and customer impact.- Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organization while working independently- Develop and implement the most common repro cases to identify potential software defects, misconfiguration it issues in customer environment. - Support global customers in resolution of issues related to cloud based technology and platforms with a focus on IaaS technologies.- Act as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers.- Implement and support new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS Educate customers of all size on the value proposition of managed services on Microsoft Azure, and participate in technical discussions to address customer challenges with cloud workloads.- Collaborate on cross-team and cross-product technical issues by working with subject matter experts and escalation managers to resolve customer problems. Show less

  • Manager (Operations) Microsoft 365 Consumer.

    Nov 2020 - now

  • Cloud Support Engineer (IaaS)

    Feb 2018 - now