Jorge Baron

Experience

• 

  Expert Global Solutions (now Alorica)

  Jul 2014 - Jul 2015

  Senior Customer Support
• 

  Dell

  Dec 2015 - Nov 2017

  Advanced Technical Support

  Started working at Dell on December, 7 of 2015 then soon later NTT DATA Company acquired Dell Services I have performed several jobs in different accounts into the organization such as: Amedisys, GameStop, Amerijet, LeHigh Hanson and more recently SSD & LegacyDelivering the following services through calls, chats and emails.Resolving and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfactionUsing troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.Developing plans and objectives and participating in cross-functional projects and business initiatives to improve technical performance for the accountServing as one of the primary point of contact for internal peers for any technical questions, issues or concernPerforming all required knowledge base articles related with software products on daily use to include ensuring collection goal attainment. Show less

• 

  RAFMAR SEGUROS S.A

  Dec 2017 - Dec 2018

  Enterprise System Senior Analyst

  Set and provides network maintenance, database management, hardware and software setup.

• 

  Ernst & Young

  Dec 2018 - Jul 2019

  Software Engineer/ FSO Consultant - PI Advisory

  Software Engineer/Consultant – Implementing Robotics Process Automation Technologies within Bank Industry by developing, designing and programming the robot software to automate the job role target into the bank organization. RPA - BluePrism - UiPath - AutomationAnywhere

• 

  Dell Technologies

  Jul 2019 - now

  Technical Engineer - Centralized Tech Expert