Jorge Baron

Jorge Baron

Senior Customer Support

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location of Jorge BaronPanama City, Panamá, Panama

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  • Timeline

  • About me

    Technical Engineer - Centralized Tech Expert at Dell Technologies

  • Education

    • Universidad Tecnológica de Panamá - Academia Cisco Local - Facultad Ingenieria en Sistemas

      2018 - 2019
      Certification process CCNA - Cisco Certified Network Associate
    • Universidad Tecnológica de Panamá

      2016 - 2020
      Bachelor's degree Computer Software Engineering

      Activities and Societies: Concerned with facets of the software development process, including the research, design, programming, and testing of computer software

  • Experience

    • Expert Global Solutions (now Alorica)

      Jul 2014 - Jul 2015
      Senior Customer Support
    • Dell

      Dec 2015 - Nov 2017
      Advanced Technical Support

      Started working at Dell on December, 7 of 2015 then soon later NTT DATA Company acquired Dell Services I have performed several jobs in different accounts into the organization such as: Amedisys, GameStop, Amerijet, LeHigh Hanson and more recently SSD & LegacyDelivering the following services through calls, chats and emails.Resolving and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfactionUsing troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.Developing plans and objectives and participating in cross-functional projects and business initiatives to improve technical performance for the accountServing as one of the primary point of contact for internal peers for any technical questions, issues or concernPerforming all required knowledge base articles related with software products on daily use to include ensuring collection goal attainment. Show less

    • RAFMAR SEGUROS S.A

      Dec 2017 - Dec 2018
      Enterprise System Senior Analyst

      Set and provides network maintenance, database management, hardware and software setup.

    • Ernst & Young

      Dec 2018 - Jul 2019
      Software Engineer/ FSO Consultant - PI Advisory

      Software Engineer/Consultant – Implementing Robotics Process Automation Technologies within Bank Industry by developing, designing and programming the robot software to automate the job role target into the bank organization. RPA - BluePrism - UiPath - AutomationAnywhere

    • Dell Technologies

      Jul 2019 - now
      Technical Engineer - Centralized Tech Expert
  • Licenses & Certifications