Kalyani Reddy

Experience

• 

  Ratnam Motors - India

  Jun 2014 - Mar 2022

  Sr Associate Sales Analyst

  • Modeled data to generate reports comparing business process evolution, assisting staff with appropriate KPIs based on improved operations• Worked with stakeholders and clients to model and document goals, communicating transparently to meet 95% of deadlines• Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement. Optimized sales methods to best acquire, develop and retain customers. Analyzed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.• Conducted research, analyzed business operations, and problem solved operating inefficiencies, saving companies a combined 800 man hours a month.• Responsible for overall management & exhibits full knowledge and thorough understanding of payments lifecycle & payments processing. Responsible for completing fund transfer requests/payments for day-to-day operations like Domestic Suppliers, Forex, Salaries, Expenses Etc.• Worked with stakeholders and clients to model and document goals, communicating transparently to meet 95% of deadlines Show less

• 

  Tech Mahindra

  Apr 2022 - now

  • Handling Email Queries, Inbound & Outbound Calls ( Level 2 & Compliance), Resolving critical escalations related to Network by troubleshooting, Remote Diagnostics. End to end resolutions of Network issues & Acting as a point of resolution for customers over Telephone & Emails to customers.• Document and track customer issues as per BAU as ensure quick resolution. Obtain and evaluate all relevant information to handle inquiries and complaints. Record details of inquiries, comments and complaints and actions taken. • Communicate and co-ordinate with internal departments. Follow-up and checking on the Fault Tickets / Cases. Ensure high-quality customer service through timely, knowledgeable, and courteous interactions (including phone and email communication). Show less

  • Senior Associate WFM/ MIS / RTA

    Jan 2024 - now

  • Senior Associate Technical Support

    Apr 2022 - Jan 2024