Michelle McLaughlin MHA, PCHA, ALRA, CADDCT, CDP

Experience

• 

  West Penn Allegheny Health System

  Apr 2013 - Jan 2015

  Patient Access Representative

  I registered patients for outpatient, inpatient, and emergency department treatments. I verified insurance coverage, updated patient information, and collected copayment information using procedural codes. I also maintained high customer satisfaction by quickly assessing and responding to emergency situations effectively going beyond job requirements to assist families in need.Related Skills: Emergency Response, Customer ServiceEARLIER CAREER: Additional 10+ years of experience in caring for residents in senior living communities as well as training and mentoring staff as a Certified Nursing Assistant Show less

• 

  Belair Health and Rehab Center

  Jan 2016 - Mar 2017

  Business Development Director/Admissions

  I owned all outside sales and marketing efforts including creating, coordinating, and hosting events to promote awareness and encourage referrals. I led weekly business development meetings to create a highly functioning team environment. I collaborated with the Admissions Director to drive occupancy and skilled mix growth within this role. I managed the budget and financial reporting. I inspected hallways, rooms, and overall facilities to ensure patient satisfaction as well.MAJOR CONTRIBUTIONS:• Promoted from Admissions Director within first six months and recruited, hired, and trained a new Admissions Director from within the company.• Gained community support and new referrals by hosting birthday parties, AARP safe driver courses, and other events to bring the community into the building.Related Skills: Community Management, Business Development, Sales, Marketing, Budget Management, Financial Reporting, Leadership, Training Show less

• 

  Guardian Healthcare

  Mar 2017 - Jun 2017

  Community Liaison

  Within this role, I represented 42 skilled nursing home facilities at two major hospitals and several minor hospitals. I conducted initial patient assessments for new referrals, educated patients and families on referral guidelines, and informed the hospital if admitted to requested facility.MAJOR CONTRIBUTIONS:• Boosted referral rate from 12 per week to 23 per week by working closely with case managers to generate referrals.• Consistently met or exceeded admission goal of 8 admissions a month with a track record of securing 10+ admissions each month.Related Skills: Business Development, Sales, Communication, Creative Thinking Show less

• 

  Dedicated Nursing Associates, Inc.

  Jun 2017 - Apr 2018

  Travel CNA

  I provide quality patient care to residents in contracted nursing homes including recording vital signs, assisting with activities of daily living (ADLs), completing transfers, reporting changes in condition, and other routine nursing activities. MAJOR CONTRIBUTIONS:• Focused on creating a safe and healthy environment for patients by reporting incidents to supervisors and Department of Health when necessary.• Excel in working independently once unit is assigned by supervisor.Related Skills: Policies, Procedures, Customer Service, Safety Show less

• 

  Transitions Healthcare, LLC

  Jun 2017 - Apr 2018

  Marketing Director

  I tracked referrals and forecasted the number of admissions to skilled nursing home facility. I hired, supervised, trained, and coached an Admissions Director in delivering quality customer service to residents and potential residents. I also negotiated higher reimbursement rates from insurance companies for high-cost and special medications for new residents.MAJOR CONTRIBUTIONS:• Exceeded sales goals by establishing policies that boosted response time to referral sources ensuring a definitive answer in 15 minutes or less.• Amplified number of referrals by 39% by hosting blood drives and other events to educate the community about the facility.Related Skills: Business Development, Sales, Marketing, Leadership, Hiring, Training, Coaching, Customer Service Show less

• 

  WRC Senior Services

  Aug 2019 - Jan 2023

  Administrator Multiple Locations / Community Liaison

  Managed personal care homes of varying sizes. Created policies and processes for education of staff. Managed and directed all incoming referrals. MAJOR CONTRIBUTIONS:• More than doubled the amount of referrals to WRC’s skilled nursing facility in first 60 days after assuming liaison role• Established policies, instituted a large scale on going weekly reeducation plan as an interim administrator for a facility that had many regulatory violations, successfully cleared all violations • Successfully reduced falls by reassigning duties across departments. Fall rate reduced by 35% in a 12 month period. • Strict infection control measures kept all residents of a 60 unit building COVID free at the height of the pandemic Show less

• 

  Cambridge Retirement Living

  Mar 2023 - Sept 2023

  Executive Director

  Currently growing this location rapidly! Monthly revenue increase of 168% in first six months. Census growth of 48%. Great things are happening here for the residents! Very exciting!

• 

  Heritage Grove Senior Living

  Jan 2024 - now

  Administrator