Kishor Kumar

Experience

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  HCL INFOSYSTEMS LTD

  Oct 2008 - Dec 2009

  Desktop Support Engineer

  • Implement, manage, and troubleshoot existing network and system environments based on the Microsoft Windows XP, Microsoft Windows 2000 Pro, Windows 98.• Troubleshooting of computer hardware.• Creating Users & giving them permission for Win XP, Win2000 & Win2003.• Installing and maintaining computer peripherals.• Antivirus Installation, Maintenance and Troubleshooting (Symantec AV).• Troubleshooting of network problems.• Domain configuration.• Troubleshooting the problem through Remote administrator.• Preparing daily work report. Show less

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  PCS Technology Ltd

  Dec 2009 - Mar 2011

  System Administrator

  • Implement, manage, and troubleshoot existing network and system environments based on the Microsoft Windows XP, Microsoft Vista, Microsoft Windows 2000.• Creating new Users accounts and managing the permission for Win XP, Win 2000 & Win 2003 users.• Antivirus Installation, Maintenance and Troubleshooting (Trend Micro AV).• Assigning IP address and Domain configuration.• Troubleshooting of network problems.• Installing, Configuring & Troubleshooting of Printers.• Network printer installation.• Preparing daily work report. Show less

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  Technosoft Global services (P) Ltd

  May 2011 - Jul 2014

  System Engineer

  • Maintaining the Windows operating systems (windows XP, Windows7, Windows Server 2003 and Windows 2008).• Knowledge on DNS, DHCP, Active directory.• Managing Logs and checklist for Servers and Ups.• Domain users group and OU management.• Following the ITIL process to handle the site.• Knowledge in SCCM and VMware.• Creation of Domain groups & Assigning rights and privileges.• Very good knowledge in Service-Now ticketing tool.• Data-Centre Management.• BlackBerry, iPhone, iPad and Android Phone Mail configuration and troubleshooting.• Managing Video/Audio conference units and applications.• Backing up and restoring the data using VERITAS Backup.• Antivirus Installation, Maintenance and Troubleshooting (McAfee).• Installing, Configuring and Troubleshooting of Microsoft outlook.• Coordinating with other team and handling the site without any issues.• Escalation of issues to appropriate teams. • Trouble Shooting of Desktop, Laptops. Show less

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  IBM

  Sept 2014 - Feb 2015

  Windows Server Administrator

  This project was to handle and maintain Leo Pharma’s 2000+ Windows servers, which includes Windows server 2000, 2003, 2008 and 2012. Job Role Description / Responsibilities:• Handled project related tickets using Remedy ticketing tool.• Troubleshooting any reported problems and closing the critical tickets P1 , P2 on priority.• Analyzing system logs and identifying potential issues with operating system.• Involved in supporting and implementing, monthly Security patch deployment activity, including planning, testing and deployment.• Provided Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Worked on Tivoli Storage Manager backup tool for backup and restore of data.I• nvolved in configuring the server as per the requirement after migrating the server.• Provided training to team members on various services and tools and topics related to BAU.• Involved in Root Cause Analysis for critical issues as well as in resolution of the same.• Take part on Activities include operation and maintenance of operating systems across windows platforms, high availability solutions and load balancing.• Job responsibilities for this role also include, systems and platform support, capacity planning, performance management, security compliance.• Support is also provided for systems management tools which monitor the operational status of the environment.• Provided support on Incident, Change and Problem management for BAU activity.• Provided technical solution on multiple wintel issue to get it resolve fastly and in appropriate time frame.• support on Windows, rebuild, of Operating system, hardware or softwareSoftware used: Tivoli Storage Manager Backup, BMC Remedy, Bluewisdom Software. Show less

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  The Royal Children's Hospital Foundation Melbourne

  Apr 2015 - Jun 2015

  IT Support Engineer

  A rollout project with Migration activity and supporting the end user issues. Job Role Description / Responsibilities:• Supporting the OS migration project activity.• Handling site related tickets using ITSM tool.• Building new PC’s and Asset management.• Supporting end user desktop and other issues.• New PC migration.• Installing, configuring and troubleshooting of various applications.

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  Mecwacare

  Sept 2015 - now

  • IT Systems Manager

    Jul 2020 - now

  • Senior Systems Administrator - Team Lead

    Apr 2018 - Jun 2020

  • Senior Systems Administrator

    Jun 2017 - Apr 2018

  • IT Systems Administrator

    Sept 2015 - Jun 2017