Cynthia Ukpemo

Experience

• 

  Etisalat Nigeria

  Dec 2013 - Aug 2016

  Sales (Sim registration Officer)

  • Registration and activation of SIMs.• Ensuring accurate data capture and superior picture quality.• Resolution or escalation of customer issues and complaints.• Ensuring proper stock keeping & account reconciliation.• Ensuring high sales and productivity by educating customers about the features, promos and benefits of products and services.• Offer assistance and resolve colleagues IT related Issues and other work related challenges.

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  9mobile

  Aug 2016 - Jul 2024

  As a strategic implementer for the SME segment, my role encompasses several key responsibilities. Here's a breakdown of my tasks and objectives:1.Defining Objectives and KPIs: Work with Senior Management to establish clear Objectives and Key Performance Indicators (KPIs) for the SME segment. These should align with the overall business strategy.2. Tailored Marketing Propositions: Understand the specific needs and requirements of the SME market. Develop marketing propositions that are customised to address their pain points and effectively communicate the value of our products or services to SMEs. Also, identify and propose projects and tactical activities aimed at penetrating the SME market. These initiatives should be designed to attract, engage, and retain SME customers effectively.3. Environmental Scanning: Conduct regular environmental scanning of the competitive landscape to gather relevant information about competitors, market trends, and emerging technologies. This information will help you make informed decisions and adapt your strategies to stay ahead.4. Customer Lifecycle Extension Plan: Recommend the design of a customer lifecycle extension plan for SMEs. This plan should outline strategies for nurturing existing SME customers, encouraging repeat business, and expanding their engagement with your company over time.5. Training for Sales Teams and Strategic Partners: Provide additional training to your SME sales teams and strategic partners. This training should focus on enhancing their product knowledge and understanding of new and existing products and services. Empower them to effectively communicate the value proposition to SME customers. Show less • Aided in the coordination and delivery of quotations for major/priority HV accounts• Ensured end-to-end product delivery on customer’s requirements • Worked with relevant stakeholders within the business to ensure customer’s bills are sent on due date and customer are correctly billed for used resources.• Aided in conducting research for customer profiling and collating Director’s report for consumer trend/behavior. • Maintained accurate records of data gathered from research. Performed administrative and clerical tasks for the enterprise sales communication, interpersonal, analytical and cross-functional skills. Show less Assist in ensuring adherence to periodic sales plan for assigned sector.Manage/maintain assigned ESP's while ensuring acquisition of new ones and overall achievement of assigned sales targets.Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.Possess detailed technical knowledge of specifications and usage of EMTS’s product spectrum.Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sector.Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.Liaise with relevant unit/ team/function in carrying out all relevant activities.Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.Provide guidance and manage the performance of subordinates.Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sector.Perform any other duties as assigned by the Manager, Corporate Sector. Show less

  • Specialist, Product SME Segment

    May 2023 - Jul 2024

  • Sales Admin Support

    Oct 2021 - May 2023

  • Channel Sales

    Aug 2016 - Oct 2021