Santosh Murthy

Experience

• 

  Wipro Infotech

  Jan 2008 - Jan 2010

  • Maintaining a Team with a good Feed Back from the Users.• Installation of Blackberry and Troubleshooting.• Installation & troubleshooting of Windows 95, 98, NT, 2000 and XP• Attending L2 level escalation calls.• Attending Joint CEO, VP, GM calls.• Driving the team to correct way to resolve the end user issues within SLA.• Installation & Troubleshooting of Safeboot• Installation & Troubleshooting of DLO• Doing the Pending Call Reports on Daily Basis

  • CSE

    Jan 2008 - Jan 2010

  • CSE

    Jan 2008 - Jan 2010
• 

  Grant Thornton

  Feb 2015 - Jun 2022

  Assistant Manager
• 

  Grant Thornton LLP

  Feb 2015 - Jun 2022

  - Main driver for all Incident calls- Point of contact for the problem management tickets - Expertise in working with data centre team for change requests - Building automation tool for day to day operational activities- Having great handling skills on asset management .-Managing VDI servers.- Main co-ordinator for US team escalations - Expertise in asset management - Managing and leading the team for the right directions - Responsible for auditing engineers tickets - Mainly responsible for ITIL process on daily operations - Having excellent experience working with technical leaders for all escalated tickets.-Involved in ISO 27001 certification.-Involved in DLP policy implementation. Show less

  • IT Manager

    Aug 2019 - Jun 2022

  • Assistant Manager

    Feb 2015 - Jun 2022

  • Assistant Manager

    Feb 2015 - Jun 2022
• 

  Accolite Digital

  May 2021 - Jul 2023

  Senior Manager Information Technology Operations
• 

  Aditi Consulting

  Jul 2023 - Aug 2024

  Associate Director

  Infor Enterprise Resource Planning (ERP) · Contract Management · Network Administration · End User Training · Service-Level Agreements (SLA) · Business Planning · Business Case Preparation · Vendor CoordinationWith 19+ years of experience as an IT leader, I have been integral to infrastructure, and architecture, & I am skilled in contract negotiation, and business strategy.