Michael Kimathi

Experience

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  Flex Communications LTD

  Jun 2015 - Mar 2016

  This position consisted of more roles and responsibilities• Responded to all ICT staff queries and advised users on basic troubleshooting.• Setup network infrastructure improving internet bandwidth.• Configured new employee email accounts using MS Exchange Server 2010.• Conducted weekly checks and maintenance on the functionality of all servers and workstations.• Daily report on all damages and repaired trackers.• A weekly update on stock inventory for spare parts and new devices. Show less

  • Assistant System Administrator

    Jun 2015 - Mar 2016

  • Intern

    Jun 2015 - Mar 2016
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  ICT Authority

  Oct 2016 - Dec 2018

  Mandated to Teacher Service Commission, for public sector exposure and placed in the ERP section of the department. Key tasks:• User support in the organization’s web portal services.• Participate in system development of a custom Human Resource ERP system using agile and scrum methodology.• Led training sessions on progressive module development and collect end-user feedback.• Generated reports on the progress of the teachers’ appraisal from the MS SQL database.• Setup and conducted presentations to the teachers on new developments and refresher courses countrywide. Show less The Digital Literacy Programme initiated by the government to enhance E-learning literacy to all public primary schools for Grade 1 to 3 pupils. Deployed to Meru county and assigned 85 schools, the main task was: - Inspect on E-readiness specifics, sources of electricity (National grid or Solar), a concrete storage room and the number of trained teachers at the school.- Conduct training sessions to 50+ teachers on the usage of IT devices assigned to them.- Pinged the location and do the installation of the devices in the schools. Show less

  • ERP Administrator

    Jan 2017 - Dec 2018

  • ICT Specialist

    Sept 2016 - Jan 2018

  • IT Quality Inspection Officer

    Oct 2016 - Feb 2017
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  Orbit Chemical Industries Limited

  Sept 2018 - Apr 2022

  Assistant System Administrator

  • Conducted end-user training on new, existing systems and services, and basic software and network troubleshooting procedures to all staff.• Set up new workstations with required software tools and apps in line with user needs.• Respond to raised technical issues from the help desk and index each on level of urgency reducing downtime on essential services.• Documentation and dissemination of procedures used to solve raised incidents.• Daily monitoring of the LAN status, servers’ health, and internet connectivity to enable availability to the cloud services. • Liaise with supply vendors on inventory restock and service providers on upgrades and maintenance for Windows servers, VMware, and Endpoint protection applications.• Install and configure VMware and assign resources to created VM machines from the VMware center.• Amend project programs on Programmable Logic Controller (PLC) and configure new module bus installation and edit lines of code to add new commands. • Document and conduct customer after-service feedback on service delivery and maintain high-level work efficiency. Show less

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  Diamond Trust Bank

  Jan 2023 - now

  Branch Operations Specialist