Musta M.

Experience

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  Triple S Cloud Solutions

  Dec 2016 - Mar 2018

  Assitente de Vendas
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  Accountfy

  Sept 2019 - Apr 2020

  SDR LATAM
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  Talkdesk

  Apr 2022 - Apr 2023

  Enterprise SDR (LATAM)

  Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 2,000 innovative enterprises around the world, including IBM, Farfetch and Just Eat rely on Talkdesk to power their customer interactions.

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  DocuSign

  May 2023 - now

  Account Specialist

  DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. My role:*Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust*Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal*Maintain and update a rolling territory forecast and communicate any renewal risk to internal resources in order to develop resolution strategies*Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals*Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting Show less