Margaret Smith

Experience

• 

  Marriott Hartford Downtown

  Jan 2005 - Jan 2011

  Managed short term and long term job responsibilities for a staff of eighteen to twenty people. Accountable for the operations and scheduling of the Front Office to include the Front Desk, At Your Service, Concierge Lounge and Bell Staff. Screened and interviewed applicants. Facilitated training of all new Front Office staff in Front Office operations, Marriott culture, and hotel local and corporate standard operating procedures. Held monthly staff meetings. Managed monthly budget, staff productivity, developed cost reductions where and when applicable. Manager of the Quarter Award. Show less

  • Front Office Manager

    Jan 2008 - Jan 2011

  • Guest Services Manager

    Jan 2006 - Jan 2008

  • At Your Service Supervisor

    Jan 2005 - Jan 2006

  • At Your Service Agent

    Jan 2005 - Jan 2005
• 

  Marriott Hartford Downtown

  Jun 2011 - Feb 2018

  Main contact for coordinating meetings, conventions, and other special events at the hotel. Manages 15-20 groups per month. Events handled, but not limited to, small scale meetings, room blocks up to 1000 room nights, city wide conventions, 500 person conventions with overnight rooms and meeting space, board of director room blocks and meetings, corporate events, and holiday parties. Assist in ensuring the needs of the client are met by communicating the details of the event to the various departments in the hotel. Responsible for managing group room blocks. Show less

  • Convention Services and Event Manager

    Jun 2013 - Feb 2018

  • Rooms Coordinator

    Jun 2011 - Jun 2013
• 

  Event Resources, Inc.

  Feb 2018 - now

  Production Manager/Creative Services

  • Plan client meetings with the focus on seating, staging, lighting and overall set design• Collect and review PowerPoint and video content for meeting presentations.• Created meeting layouts for clients using AutoCAD• Edit raw video and audio from events for clients using Adobe Premiere. • Prepare social media posts using Adobe Spark, Illustrator and Photoshop.• Designed companies 30th year anniversary logo for marketing material.