Dalida Ashraf

Experience

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  KEYS

  Jan 2019 - Jan 2020

  Youth Group Leader

  • Facilitated engaging and educational group sessions for youth, focusing on career development, life skills, and employability. • Designed and implemented interactive workshops and activities that promoted personal growth and professional readiness. • Provided one-on-one mentorship and support, guiding youth through job search processes, resume building, and interview preparation. • Fostered a supportive and inclusive group environment, encouraging participation and peer learning among participants. • Collaborated with community organizations and employers to create opportunities for work placements and experiential learning. • Monitored and evaluated program effectiveness, adapting strategies to meet the evolving needs of youth participants. Show less

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  Tim Hortons

  Aug 2019 - Apr 2020

  Barista
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  Instacart

  Apr 2020 - Nov 2023

  Personal Shopper
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  Cafe Aromesso

  Nov 2020 - Jan 2021

  Barista
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  Fazendeiro Cafe Lounge

  Aug 2021 - Jan 2023

  Barista and Shift Supervisor

  • Expertly prepared a wide range of coffee and tea beverages, ensuring quality and consistency to meet customer expectations. • Led shift operations, including scheduling, inventory management, and staff training, to ensure smooth café functionality. • Provided exceptional customer service, building rapport with regulars and enhancing the customer experience. • Oversaw cash handling and daily financial reporting, maintaining accuracy and accountability. • Implemented health and safety protocols, ensuring a clean and safe environment for both staff and customers. • Acted as a liaison between staff and management, communicating feedback and suggestions for café improvements. Show less

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  John Howard Society Ottawa

  Aug 2021 - Sept 2024

  Support Worker

  • Delivered targeted support and guidance to young women in residential housing, fostering independence and personal growth. • Assisted in implemented individualized care plans in collaboration with residents, focusing on educational, emotional, and social development goals. • Conducted workshops and group sessions on life skills, mental health, and community integration. • Provided crisis intervention and support in challenging situations, ensuring a safe and supportive environment. • Coordinated with external agencies to access additional resources and support for residents. • Monitored and reported on residents’ progress, adjusting support strategies as needed to meet individual needs. Show less

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  Pro Shine Canada

  Jun 2023 - now

  Founder
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  SSP America

  Jun 2023 - Nov 2023

  Food Attendant - Tim Hortons

  • Provided exemplary customer service in a high-traffic airport setting, ensuring efficient order fulfillment and a positive dining experience. • Upheld strict cleanliness and hygiene standards, aligning with health regulations. • Demonstrated knowledge of menu items, adeptly managed transactions, and addressed customer inquiries with professionalism. • Assisted in inventory control, maintaining optimal stock levels. • Adapted to various roles within the team, contributing to the outlet’s overall sales targets and operational efficiency. Show less

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  Starbucks

  Jun 2023 - Jul 2023

  Barista