Mena Yousf

Experience

• 

  Universal Hospitals L.L.C

  Apr 2015 - Sept 2015

  Guest and Public Relations/Translator/Administrator

  Handled the responsibilities of ensuring that all thequeries and complaints of patients are promptly attended.* Assigned the responsibilities of handling outbound andinbound calls.* Prepared reports of the daily activities of the Organizationwhen required.* Responds as well as solves different complaints ofpatients and guest.* Supervise day to day routine operational activities andissues.* Assisting patients according to doctor’s prescription.* Sending and responding to emails.* Ensuring high level quality and satisfaction of thepatients/guests.* Making schedule and organizing meetings.* Ensured the optimum comfort of all guests in receptionarea and accommodated special requests.* Improved customer service through the development ofnew policies and procedures.* Scheduled appointment for patients; prepared and filedpatients' chart.* Answered patients' and customers' inquiries.* Assisted hospital staff with difficult patients.* Escorted patients from the emergency room area formedical evaluations.* Welcomed arriving visitors and provided information tothem. Show less

• 

  Universal Hospital

  Apr 2015 - Sept 2015

  Translator

  translate between the doctors and the patients

• 

  NMC Healthcare

  Aug 2016 - Sept 2021

  • Laboratory front office team leader

    Jul 2019 - Sept 2021

  • Customer Care Executive

    Aug 2016 - Jul 2019
• 

  Aspen Medical - UAE

  Oct 2021 - Aug 2023

  Senior guest executive
• 

  Property Shop Investment LLC (PSI)

  Aug 2023 - now

  • Senior marketing & events specialist

    Apr 2024 - now

  • Senior Marketing Coordinator

    Aug 2023 - Mar 2024