Duru Uchenna

Experience

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  LASER GRAPHIX JAPAN INC

  Sept 2010 - Oct 2016

  Computer Support Analyst

  • Provide technical support, troubleshoot problems, and perform installations of software, devices and security patches.• Migrate new machines, update asset inventory sheet, taking care of hardware disposals and software removal request.• Diagnosis and support of desktop applications, networking and infrastructure issues. • Responded to requests for technical assistance on sight , via phone and remotely for the following technologies: Windows (Laptops Desktops & Thin Clients) and Microsoft Office• Follow policies and standards as described in the corporate IT SOI• Complete all projects on or ahead of schedule, administering the IT department’s policies and procedures. • Delegate duties as assigned which are inherent to the position of Desktop Support Technician II• Directly handled the installation, organization, and maintenance of end user workstations and interrelated hardware and software, such as Blackberry, MS Outlook 2010, Lenovo laptops, and Dell laptops• Led the successful completion of Win7 migration in collaboration with IT staff within the projected timeline Show less

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  Citi

  Jun 2017 - Dec 2017

  System Engineer
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  SBI Remit Co., Ltd.

  Jan 2019 - Dec 2021

  IT/BUSINESS DIVISION & AFRICAN SALES REPRESENTATIVE

  • Providing Level 2 operational and technical support to users via the telephone, using remote desktop tools or should the need arise by attendance to users at their desk.• Resolving Incidents and Problems associated with End User Computer Equipment and Software, and provide break/fix support, advice, and assistance to Users. • Coordinating efforts with Third Party service and maintenance providers as necessary to keep EUC Equipment and Software in good working order, following the authorized warranty and repair authorization process. • Performing proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they occur.• Assisting with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to Application, Infrastructure and Utility Server applications • Performing all tasks associated with Desktop IMACs to SLA and additional responsibilities and coordination based on the scale required for activities associated with Project IMACs Maintain a high degree of customer service for all support queries and adhere to all service management principles. • Monitoring recommended and required corrections to Software from Third-Party Vendors and Installing Third-Party-supplied corrections and patches to all approved Software as necessary.• Installing and supporting market data applications and their excel Addins, Bloomberg, Reuters , Quick Active Manager. Show less