Nikhil Sarna

Experience

• 

  Wipro

  Jul 2018 - Jun 2021

  Got the responsibility to lead the Application World Wide Level 2 Tririga Product Support team and working with Level 3 team in resolving Application tickets.Following are the activities I got involved : 1. Handling Application and Platform TRIRIGA tickets and sharing satisfactory solution with client's2. Managing escalations from client's and helping team in sharing satisfactory solution to resolve escalation3. Was involved with Management in process improvement activities. 4. Helping and solving technical road blockers for the team Show less

  • Team Lead

    Nov 2019 - Jun 2021

  • Project Engineer

    Jul 2018 - Nov 2019
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  Cognizant

  Jul 2021 - Apr 2023

  Associate

  Following are the activities are I am involved into :1. Working with Business team in handling all enhancements, queries and issues from IBM Tririga end. This activity involves dealing/implementing with all technical requirements mentioned by Client.2. Working on Integration objects, constructing API's in Java, SpringBoot, exploring CI/CD3. Developed pre assessment reports for more than 50 application to examine if they are eligible for cloud migration.4. Developed Ansible reports for deployment during cloud migration Show less

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  Capgemini

  Apr 2023 - Dec 2023

  Senior Software Engineer
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  IBM

  Jan 2024 - now

  Site Reliability Engineer