Ebrahim Albasri

Experience

• 

  BMMI

  May 2005 - Jul 2010

  • Provides a support service to system support officers by dealing with and rectifying system related queries received via the Helpdesk. Solves escalated problem promptly to minimize user inconvenience• Maintain and support all Cisco Network equipment within BMMI HQ, local sites and abroad• Responsible for maintenance and support for infrastructure and networks in all remote sites in Qatar and Africa• Monitoring Trend Micro, Antivirus updates• Performs daily and weekly administrative procedures such as checking the servers and daily computer function logs, updates the hardware set-up and configuration logs regularly and runs end of day programs including all backup processes to ensure potential problems are identified and rectified Show less • Provides a support service to company users by dealing with and rectifying PC related queries received via the Helpdesk. Solves each problem promptly to minimize user inconvenience• Install PC’s and related hardware for users, and reports any major hardware faults to the System Administrator for rectification• Performs daily and weekly administrative procedures such as checking the servers and daily computer function logs, and updates the hardware setup and configuration logs regularly• Runs end of day programmers to act as a preventative measure to identify any potential problems and ensure that all information held within company offices corresponds• Assists with operational procedures as and when required, such as the down load of relevant information• Checks the automated backup reports for the servers each night to ensure that all is in order, and to switch tapes in order to ensure records for the last three rolling months Show less

  • Senior System Support

    May 2009 - Jul 2010

  • System Support Officer

    May 2005 - May 2009
• 

  Seeds Soft Solutions

  Jul 2010 - Feb 2013

  System/Network Administrator

  • Design, implement and maintain Seeds and our customers Networks to ensure Network availability service levels are achieved• Perform preventative maintenance routines, Network Health checks and Network Capacity checks on a regular basis to ensure the integrity and performance of the network is maintained.• Ensure network security at all times, with regular intrusion tests being conducted and regular anti-virus updates and controls being applied to ensure network integrity and security • Performs daily and weekly administrative procedures such as checking the servers and daily computer function logs, updates the hardware set-up and configuration logs regularly and runs end of day programs including all backup processes to ensure potential problems are identified and rectified• Ensure Business Continuity procedures are followed Show less

• 

  Trust Re

  Feb 2013 - May 2020

  • Plan and lead IT infrastructure projects• Implement, maintain, administer and monitor IT infrastructure solutions including computer networks, data center and related computing environments in accordance to IT policies and procedures• Support the IT Operations Manager in the definition and continuous improvement of IT Operation Policies, processes and procedures• Supervise the execution and monitoring of IT environment security controls, including specific security and risk prevention activities specified by the ISO• Ensure team’s compliance with all necessary licensing & IT support and maintenance contracts are current and updated, as appropriate• Research new technologies, recommend and implement innovative IT solutions• Supervise staffing of IT Infrastructure team with appropriately skilled and experienced resources – responsible for identification of resource requirements, and supporting recruitment planning, recruitment, performance management of the team and positively influence retention• Supervise the deployment of all new IT systems, assets and enhancements delivered as a result of IT Enhancement Projects and through appropriate readiness and regression testing in the production and pre-production Environment• Responsible for ensuring that an accurate and timely log of all significant activities undertaken by the IT Infrastructure team and changes to the production, pre-production and DR IT environment is maintained at all times• Support the provisioning of new Hardware/software/services through identification of detailed requirements and cost estimates Show less • Design, implement, maintain and administer IT infrastructure including computer networks, data center • Diagnose, troubleshoot, and resolve network infrastructure and system problems• Monitor network and system performance and recommend changes and upgrades to improve performance• Perform periodic performance reporting to support capacity planning• Assist with the IT Business Plan preparation and associated budget requirements• Research new technologies and implement or recommend the implementation of innovative new technologies• Recommend, implement and maintain the infrastructure to support disaster recovery and business continuity• Maintain data security and carry out disaster recovery operations and make recommendations to management regarding IT security and policies, procedures and standards. • Plan, coordinate, and implement network security measures to protect data, software, and hardware• Coordinate IT-related purchases, drawing offers from suppliers, obtaining necessary approvals, and subsequent delivery and implementation of identified solution Show less

  • IT Infrastructure Team Lead

    May 2017 - May 2020

  • System Administrator

    Feb 2013 - May 2017
• 

  Bank ABC

  May 2020 - now

  • Manager - IT Retail Back Office

    Apr 2023 - now

  • Deputy Manager - IT Operations and DevOps

    May 2020 - Apr 2023