Gilbert Yew Teik Soon

Experience

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  Sage

  Mar 2006 - Jul 2012

  Technical Executive

  * Provide instant technical support/solutions for business partners through incoming calls and database checking.* Perform QC testing upon the software before release.* Collect and make research of the enhancement request from customers to be implemented in the new release software.* Conduct software training to business partner.* Handling project base task - Consultation & Implementation* Application & system support include ERP, CRM, Accounting, Inventory & Billing, POS system, Payroll and etc.* Perform data migration from standard platform (excel) into specified database (SQL, Foxpro). Show less

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  Datacom

  Aug 2012 - Oct 2019

  Senior Technical Support Executive

  - Provide technical support/solutions (Poly) for business partner/customer by email, calls, web ticket.- 1st level support verification (include issue scoping) for all support request.- Handling RMA request and process.- Provide advises as Tier 1.5 engineer, target to endpoint (audio + video conferencing product) technical inquiry/issues for others agent.- perform monthly transaction monitoring for other agent.- participate in enhance/feedback current used CRM system according to up to date customer environment/requirement. Show less

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  Scicom MSC Bhd

  Jan 2020 - now

  Technical Services Specialist (ASUS SG)

  ● Servicing Asus (SG) customers.● Serve as technical advisor for L1 and L2 agents.● Taken team lead role before a new AM appointed to the team.● Assisted in minor report amendments (excel) to include new requirements introduced by client.● Handling/follow up complaint cases on behalf of client.● Assisted in an interview session to gauge candidate technical skillset, and behavioral assessment.