Gilbert Yew Teik Soon

Gilbert Yew Teik Soon

Technical Executive

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location of Gilbert Yew Teik SoonPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Technical Services Specialist (ASUS SG) at Scicom MSC Bhd

  • Education

    • Universiti Sains Malaysia

      2003 - 2006
      Bachelor of Technology - BTech Industrial Technology/Technician
  • Experience

    • Sage

      Mar 2006 - Jul 2012
      Technical Executive

      * Provide instant technical support/solutions for business partners through incoming calls and database checking.* Perform QC testing upon the software before release.* Collect and make research of the enhancement request from customers to be implemented in the new release software.* Conduct software training to business partner.* Handling project base task - Consultation & Implementation* Application & system support include ERP, CRM, Accounting, Inventory & Billing, POS system, Payroll and etc.* Perform data migration from standard platform (excel) into specified database (SQL, Foxpro). Show less

    • Datacom

      Aug 2012 - Oct 2019
      Senior Technical Support Executive

      - Provide technical support/solutions (Poly) for business partner/customer by email, calls, web ticket.- 1st level support verification (include issue scoping) for all support request.- Handling RMA request and process.- Provide advises as Tier 1.5 engineer, target to endpoint (audio + video conferencing product) technical inquiry/issues for others agent.- perform monthly transaction monitoring for other agent.- participate in enhance/feedback current used CRM system according to up to date customer environment/requirement. Show less

    • Scicom MSC Bhd

      Jan 2020 - now
      Technical Services Specialist (ASUS SG)

      ● Servicing Asus (SG) customers.● Serve as technical advisor for L1 and L2 agents.● Taken team lead role before a new AM appointed to the team.● Assisted in minor report amendments (excel) to include new requirements introduced by client.● Handling/follow up complaint cases on behalf of client.● Assisted in an interview session to gauge candidate technical skillset, and behavioral assessment.

  • Licenses & Certifications

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Jan 2018
    • Polycom Ceritified Videoconferencing Engineer (PCVE)

      Polycom
      Mar 2017