Alex Davison

Alex Davison

Site Coordinator

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location of Alex DavisonRunning Springs, California, United States

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  • Timeline

  • About me

    Global CX Leader @ ClickUp | Collaborator & Coach | Kelley MBA

  • Education

    • Indiana University - Kelley School of Business

      -
      Master of Business Administration - MBA Marketing
    • Tulane University

      -
      Disaster Resilience Leadership Academy
    • California State University San Marcos

      -
      Bachelor of Arts (B.A.) Criminology
    • University of New Orleans

      -
      Master of Public Administration (MPA)
  • Experience

    • TRIO, Upward Bound Program

      Jan 2007 - Jan 2010
      Site Coordinator

      Served as the site coordinator for college-prep programming and summer residential experience for high school students.

    • City of San Marcos, CA

      Jan 2009 - Jan 2010
      Neighborhood Relations Commission

      I served as an appointed member and pitched a new community service program, "San Marcos Saturdays" that was adopted by the City in 2010.

    • Sigma Alpha Epsilon Fraternity

      Apr 2010 - Sept 2011
      Coordinator of Expansion

      Traveled more than 50% to develop and manage 15 student-run organizations, consisting of 300+ college students and hundreds of engaged alumni. Drafted and implemented proposals and presentations in response to campus RFPs. Coordinated recruitment, marketing, and public relations campaigns on each individual campus. Organized and executed several large annual events (250+) including alumni engagement, banquets, and campus installations.

    • FirstLine Schools

      Jan 2011 - Jan 2014
      Soccer Coach

      As Head Coach for Middle School Boys team I conducted tryouts, planned and executed practice sessions, and implemented in-game strategies.

    • Tulane University

      Sept 2011 - Jun 2015
      Manager of Operations

      Led organizational operations, human resources, procedures, accounting, grant/project management, private/public partnerships, and event planning. Developed new departmental work plans, progress reports, and budget reports to aid in strategic planning. Promoted from Program Coordinator after providing overall management of the AdvanceNOLA program ($1.6 million grant with over 500 annual participants in 8 public schools).

    • 4.0

      Jan 2012 - Jan 2013
      Essentials Cohort

      Selected to participate in 4.0 Schools Essentials program with other educational leaders and entrepreneurs.

    • Lusher Charter School

      Jan 2014 - Jan 2018
      Varsity Soccer Coach

      Women's Varsity soccer team coach for 4 seasons. Designed practice, training, and warm-ups, in-game strategy, and coached annual summer camp for ages 5-14.

    • American Cancer Society

      Jun 2015 - Nov 2019
      Senior Manager, Community Development

      Managed team of 4 full-time staff and 12 fundraising events for $1.3 million (net) annual fundraising target. Served as the office/market lead for team meetings, strategic planning, and volunteer engagement. Recruited, engaged, and managed Board of Directors consisting of 10 members with $10K each give/get commitment. Increased market income by 32% YOY through various fundraising events. Additional leadership included: Coaches vs. Cancer, Louisiana State Lead and Health Equity Community Projects Workgroup. Show less

    • Arthritis Foundation

      Nov 2019 - Oct 2021
      Executive Director

      Directed statewide operations and volunteer engagement including 6 premier fundraising events/campaigns, patient network, community partnerships, mission activities, volunteer talent, leadership board, and advocacy efforts. Launched new major gifts campaign, patient support network, healthcare partner program, and statewide advocacy initiative for legislative reform.

    • ClickUp

      Nov 2021 - now

      Lead our global Customer Success and Escalations Engineering teams - focused on driving customer experience.

      • Senior Manager, CX

        Mar 2024 - now
      • Senior Manager, Scaled Success & Escalations

        Dec 2023 - Mar 2024
      • Manager, Escalations Engineering

        Jan 2023 - Dec 2023
      • Escalations Engineer

        Nov 2021 - Jan 2023
  • Licenses & Certifications

    • Customer Experience Leadership

      LinkedIn
      Oct 2021
      View certificate certificate
    • De-Escalating Conversations for Customer Service

      LinkedIn
      Oct 2021
      View certificate certificate
    • Master of Business Administration

      Indiana University - Kelley School of Business
      May 2021
    • Design Thinking: Customer Experience

      LinkedIn
      Oct 2021
      View certificate certificate
    • Learning Lean IT

      LinkedIn
      Oct 2021
      View certificate certificate
    • Customer Service: Managing Customer Expectations

      LinkedIn
      Oct 2021
      View certificate certificate
    • Diversity, Equity and Inclusion in the Workplace Certificate

      USF Corporate Training and Professional Education
      May 2021
      View certificate certificate
    • Certificate in Managing Business, Public Affairs, and Public Policy: Intensive seminar in strategically managing public affairs, legislative and regulatory issues, and policy advocacy.

      The Washington Campus
      Jun 2020
      View certificate certificate
    • Insights on Software Quality Engineering

      LinkedIn
      Oct 2021
      View certificate certificate
    • Become a Super-Collaborator

      LinkedIn
      Oct 2021
      View certificate certificate
    • Crafting Problem and Solution Statements

      LinkedIn
      Oct 2021
      View certificate certificate
    • Communicating with Empathy

      LinkedIn
      Oct 2021
      View certificate certificate
  • Volunteer Experience

    • Alumni Association Advisory Council

      Issued by California State University San Marcos on Jul 2022
      California State University San MarcosAssociated with Alex Davison
    • Board of Directors

      Issued by University of New Orleans on Jan 2019
      University of New OrleansAssociated with Alex Davison
    • Project Leader, YLC Kicks

      Issued by Young Leadership Council on Jan 2013
      Young Leadership CouncilAssociated with Alex Davison
    • Instructor and Facilitator

      Issued by John O. Mosely Leadership School on Jan 2010
      John O. Mosely Leadership SchoolAssociated with Alex Davison
    • Workgroup Leader

      Issued by New Orleans Kids Partnership on Jan 2011
      New Orleans Kids PartnershipAssociated with Alex Davison
    • Chair, University Student Union Advisory Board

      Issued by California State University San Marcos on Jan 2008
      California State University San MarcosAssociated with Alex Davison
    • Membership Committee

      Issued by Young Leadership Council on Jan 2018
      Young Leadership CouncilAssociated with Alex Davison
    • Soccer Coach

      Issued by FirstLine Schools on Jan 2011
      FirstLine SchoolsAssociated with Alex Davison