
Alex Davison
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About me
Global CX Leader @ ClickUp | Collaborator & Coach | Kelley MBA
Education

Indiana University - Kelley School of Business
-Master of Business Administration - MBA Marketing
Tulane University
-Disaster Resilience Leadership Academy
California State University San Marcos
-Bachelor of Arts (B.A.) Criminology
University of New Orleans
-Master of Public Administration (MPA)
Experience

TRIO, Upward Bound Program
Jan 2007 - Jan 2010Site CoordinatorServed as the site coordinator for college-prep programming and summer residential experience for high school students.

City of San Marcos, CA
Jan 2009 - Jan 2010Neighborhood Relations CommissionI served as an appointed member and pitched a new community service program, "San Marcos Saturdays" that was adopted by the City in 2010.

Sigma Alpha Epsilon Fraternity
Apr 2010 - Sept 2011Coordinator of ExpansionTraveled more than 50% to develop and manage 15 student-run organizations, consisting of 300+ college students and hundreds of engaged alumni. Drafted and implemented proposals and presentations in response to campus RFPs. Coordinated recruitment, marketing, and public relations campaigns on each individual campus. Organized and executed several large annual events (250+) including alumni engagement, banquets, and campus installations.

FirstLine Schools
Jan 2011 - Jan 2014Soccer CoachAs Head Coach for Middle School Boys team I conducted tryouts, planned and executed practice sessions, and implemented in-game strategies.

Tulane University
Sept 2011 - Jun 2015Manager of OperationsLed organizational operations, human resources, procedures, accounting, grant/project management, private/public partnerships, and event planning. Developed new departmental work plans, progress reports, and budget reports to aid in strategic planning. Promoted from Program Coordinator after providing overall management of the AdvanceNOLA program ($1.6 million grant with over 500 annual participants in 8 public schools).

4.0
Jan 2012 - Jan 2013Essentials CohortSelected to participate in 4.0 Schools Essentials program with other educational leaders and entrepreneurs.

Lusher Charter School
Jan 2014 - Jan 2018Varsity Soccer CoachWomen's Varsity soccer team coach for 4 seasons. Designed practice, training, and warm-ups, in-game strategy, and coached annual summer camp for ages 5-14.

American Cancer Society
Jun 2015 - Nov 2019Senior Manager, Community DevelopmentManaged team of 4 full-time staff and 12 fundraising events for $1.3 million (net) annual fundraising target. Served as the office/market lead for team meetings, strategic planning, and volunteer engagement. Recruited, engaged, and managed Board of Directors consisting of 10 members with $10K each give/get commitment. Increased market income by 32% YOY through various fundraising events. Additional leadership included: Coaches vs. Cancer, Louisiana State Lead and Health Equity Community Projects Workgroup. Show less

Arthritis Foundation
Nov 2019 - Oct 2021Executive DirectorDirected statewide operations and volunteer engagement including 6 premier fundraising events/campaigns, patient network, community partnerships, mission activities, volunteer talent, leadership board, and advocacy efforts. Launched new major gifts campaign, patient support network, healthcare partner program, and statewide advocacy initiative for legislative reform.

ClickUp
Nov 2021 - nowLead our global Customer Success and Escalations Engineering teams - focused on driving customer experience.
Senior Manager, CX
Mar 2024 - nowSenior Manager, Scaled Success & Escalations
Dec 2023 - Mar 2024Manager, Escalations Engineering
Jan 2023 - Dec 2023Escalations Engineer
Nov 2021 - Jan 2023
Licenses & Certifications
- View certificate

Customer Experience Leadership
LinkedInOct 2021 - View certificate

De-Escalating Conversations for Customer Service
LinkedInOct 2021 
Master of Business Administration
Indiana University - Kelley School of BusinessMay 2021- View certificate

Design Thinking: Customer Experience
LinkedInOct 2021 - View certificate

Learning Lean IT
LinkedInOct 2021 - View certificate

Customer Service: Managing Customer Expectations
LinkedInOct 2021 - View certificate

Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationMay 2021 - View certificate

Certificate in Managing Business, Public Affairs, and Public Policy: Intensive seminar in strategically managing public affairs, legislative and regulatory issues, and policy advocacy.
The Washington CampusJun 2020 - View certificate

Insights on Software Quality Engineering
LinkedInOct 2021 - View certificate

Become a Super-Collaborator
LinkedInOct 2021 - View certificate

Crafting Problem and Solution Statements
LinkedInOct 2021 - View certificate

Communicating with Empathy
LinkedInOct 2021
Volunteer Experience
Alumni Association Advisory Council
Issued by California State University San Marcos on Jul 2022
Associated with Alex DavisonBoard of Directors
Issued by University of New Orleans on Jan 2019
Associated with Alex DavisonProject Leader, YLC Kicks
Issued by Young Leadership Council on Jan 2013
Associated with Alex DavisonInstructor and Facilitator
Issued by John O. Mosely Leadership School on Jan 2010
Associated with Alex DavisonWorkgroup Leader
Issued by New Orleans Kids Partnership on Jan 2011
Associated with Alex DavisonChair, University Student Union Advisory Board
Issued by California State University San Marcos on Jan 2008
Associated with Alex DavisonMembership Committee
Issued by Young Leadership Council on Jan 2018
Associated with Alex DavisonSoccer Coach
Issued by FirstLine Schools on Jan 2011
Associated with Alex Davison
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