Kelsey Shore

Experience

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  Accenture

  Nov 2013 - Mar 2018

  Procurement Reorganization ProjectLed the organizational redesign and change management teams for the client's procurement group, implementing the reorganization of 140+ employees to align to new business processes. Analyzed the workload of employees to recommend workload redistribution and then assessed and compared team capacities to deliver staffing recommendations. Created leadership development and training plans, wrote communications for client executives, and built staffing tracking tools to monitor employee movement and facilitate the staffing process. Responsible for leading status meetings with client executives and the oversight of the communications strategy impacting 1000+ stakeholders. Show less HR Project (June 2013 - October 2016)Delivered training to over 3,000 users in support of a PeopleSoft HR implementation. Completed a stakeholder analysis to identity 300+ high impact employees for training at regional sessions. Responsible for developing training materials, including 20+ job aids, 300+ PowerPoint slides, and 250 sets of training data. Coordinated printing and shipping logistics for over 300 training binders. Delivered classroom training sessions in 11 regional locations and designed a new survey approach, increasing response rate by 80%. Created a standard operating procedure for future project training delivery. Other mission critical objectives included designing one-page reference guides for end users, re-designing a client facing SharePoint site that served 35,000 users, and writing communications for client executives.Data Management Project (December 2013 - June 2013)Performed various critical systems analysis roles. Conducted systems integration testing, issue investigation, and data processing, as well as investigating and responding to end user issues via a help inbox system. Responsible for monitoring batch processes to identity production and performance issues. Managed requirements and test planning for production support maintenance releases. Show less

  • Change Management Consultant

    Dec 2016 - Mar 2018

  • Management Consulting Senior Analyst

    Nov 2013 - Dec 2016
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  CapTech

  May 2018 - now

  Program StrategistSynthesized complex strategic initiatives and data into clear, compelling narratives for client executives to leverage while advancing cross-functional negotiations. Drove program executive content for a conversion effort, driving strategic alignment, influencing key decision-makers, and shaping executive-level discussions. Designed the organizational structure for a dynamic chief of staff team, defining roles and responsibilities across strategists, readiness specialists, and data analysts.Role Optimization StrategistPartnered with executive teams to assess leadership roles and structure, identifying key issues and providing strategic recommendations to improve effectiveness. Conducted a detailed analysis of roles and structure, leveraging interviews and workshops to identify clear opportunities to streamline operations. Proposed models for a restructure, each ensuring alignment with company goals and identity. Show less Platform Launch ProjectDesigned and led the execution of an internal and external training strategy to prepare the client stakeholders and their customers to transition to a new online platform for business transactions, conducting over 60 courses training hundreds of attendees. Training spanned seven different topics, covered seven languages, and was delivered to stakeholders across three global regions spanning 10 time zones. Created comprehensive stakeholder impact assessments, communications plans, and rollout summaries. Led the creation of high-quality work deliverables including training courses, demonstrational videos, and user guides. As part of this project, I designed and led the execution of a pilot training strategy for one of the client’s largest customers, a fortune 100 multinational corporation, as they transition their way of working with my client to a new online platform. Online Portal Redesign Project Designed and executed a change management strategy within two months to quickly improve customer perception and experience using an online transactional portal. Recommended structure and content revisions for the current portal. Executed a communications plan, including content for mail, email, and social media distribution. Created user support documents, instructional videos, and compiled frequently asked questions. Ensured customer support content would be properly migrated to the new portal. Show less Operating Model Transformation ProjectAssessed and improved client customer readiness during the transition from a single service provider to a new multi-supplier platform. Ensured that service suppliers and customers were prepared from a business readiness standpoint for customer-facing IT products, services, and process changes.Led service teams through the process of assessing changes, determining customer impact, and building a program change strategy. Provided consultation to project managers in the ongoing maintenance of organizational change management plans, training plans and communications plans. Conducted periodic stakeholder and change impact assessments to assist project managers in identifying activities to ensure customer readiness. Developed strategies, tools (e.g., templates, tips, FAQs) and techniques to improve customer acceptance of new or changed services. Worked with service teams to plan, review, and edit training and communications associated with new or changed services. Monitored each project’s execution of activities related to customer readiness and escalated risks and issues associated with lapses. Reviewed and approved change management deliverables on behalf of the client. Show less

  • Director

    Jan 2025 - now

  • Senior Manager

    Feb 2022 - Jan 2025

  • Manager

    Jan 2020 - Feb 2022

  • Senior Consultant

    May 2018 - Jan 2020