Aurora Topciu

Experience

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  University of Connecticut Information Technology Services

  Jun 2010 - Dec 2014

  Analyst

  Communicated with 30-40 customers per day over the phone to aid with computer issues including software, hardware, encryption, mapping network drives, and remote desktop Analyzed computer problems, created ticket to ensure accurate processing and assigned to the appropriate team

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  Opportunity Works Connecticut, Inc.

  Dec 2013 - Jul 2014

  Supportive Instructor

  1). Supported higher functioning, lower functioning, verbal and non-verbal participants ranging in age from 20-60 in numerous life tasks and community outings2). Day Service Option (DSO): Coached individuals in developing and maintaining necessary life skills and independent functioning abilities including sensory, motor, and cognitive skills3). Group Support and Employment (GSE): Provided participants the necessary support to acquire, improve, and retain skills and abilities to prepare participants for work, community participation, and recreational activities 4). Personal Supports (PS): Aided participants with daily tasks including cooking by watching calorie, sodium, and sugar intake, and cleaning by demonstrating the proper and efficient way to clean and disinfect, and community outings Show less

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  HR Horizons Inc.

  Jul 2015 - May 2016

  Support Coach

  Horizons Supported Employment and Options (SEO), South Windham, CTSupport Coach, July 2015-May 2016 Managed and aided students transitioning out of high school in finding employment while modeling job related skills including professionalism, team work, and interpersonal skillsAssisted in formulating creative combinations of community based routines for individuals with disabilities while meeting each individual’s unique needs and preferences Coached and modeled appropriate life skills including proper work place behavior, budgeting, and proper hygiene to aid individuals on building their independent functioning skills while meeting agency’s Individual Support Plans (ISP) goals Show less

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  United Services Inc

  May 2016 - now

  Community Living Counselor

  Community Living Counselor, May 2016-May 2017Assist clients in developing and meeting educational goals, including linkage to educational institutions and programs in the community and aiding clients in developing skills to obtain and maintain meaningful employment by coaching vocational skills Collaborate with team to complete treatment plans reviews (TPR’s) and advocate for client best interest ensuring clients get the necessary and essential support to help build autonomySupport clients in maintaining their weekly schedule including case management, clinical, medical and dental appointments as well as support clients in staying compliment with their medications Show less

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  United Services, Inc.

  Jun 2017 - now

  Case Manager

  United Services, Inc., Willimantic, CTCase Manager, May 2017-PresentProvide individual and group counseling, education, support and daily living skill development services to assigned young adults to build independent skillsOrganize group meetings and help facilitate group involvement regarding services as well as initiate client involvement in the agreed upon services, including monitoring and follow through to assure appropriateness and continuity of the services Develop and implement Individual Support Plan’s (ISP’s) per client utilizing information from the Learning Inventory of Skills (L.I.S.T) assessments and collaborating with clients to develop a comprehensive, detailed, and measurable treatment plan Communicate with program staff and providers on clients status as well as complete all internal and external confidential documentation including daily logs, progress notes, treatment plans, and termination documents according to established timelinesAct as a point person for young adult inquiries related to advising, coaching, as well as making referrals to appropriate community resources Show less