Kenneth Clark

Experience

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  Corel Corporation

  Jan 1991 - Jan 1997

  Support
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  Consultant for LDS Church

  May 1998 - Jul 1999

  Enabler Technical (Desktop Computer Support)

  On-site technical support and training for 500+ users across multiple departments. Supported multiple hardware environments, with a distinctive range of desktop application applications, interfaces, peripherals, etc. Proactively communicated with the customer, so as to identify and isolate issues before they became problems, achieving two to three less daily problem tickets. Mastered explaining technical concepts and issues to non-technical individuals. • Adept problem ownership and resolution. Recognized for consistently exceeding expectations in delivering customized on-site technical solutions.• 95% of service requests were resolved within 24-hours. Coordinated and provided continuity between engineering and user base. • By providing personalized instruction for users, enabled them to better understand technology tools, trends in why problems occur, and how to avoid them in the future.• Authored over 100 technical reference documents, as well as application process manuals used in a corporate education. Show less

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  Consultant for LDS Church

  Jan 2001 - Jan 2003

  Technical Project Manager

  Managed all technical and logistical needs for global Wide Area Network (95 key sites; 45 countries; $6 million budget). Directed team resources and managed multiple projects within the Global Communications Network Program; responsible for status reporting, change management, problem resolution, scope, and other varied responsibilities. Researched and coordinated internal operational needs for concurrently running projects. Acted as first level of escalation and liaison between all network stakeholder accounts and engineering; ensured dependable network performance through proper bandwidth allocation, user education, and other infrastructure management strategies, including identification of business needs and requirements for current and proposed infrastructure systems. Managed documentation, product life-cycles, schedules, initiatives, vendors, and administration relationships. Saved approximately 75% on monthly vendor costs. Show less

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  Siemens Business Services

  Jan 2004 - Jan 2004

  Project Manager/Coordinator

  Researched, developed plans, and managed the installation and testing of network hardware and high-speed Internet service for hundreds of locations for the Church of Jesus Christ of Latter-day Saints. As key liaison, built relationships and leveraged communication between installers, multiple company departments, ISP’s, Telco’s, and local Facility Managers, improving installation speeds in excess of 200%.

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  Network Providers Inc.

  Aug 2007 - May 2010

  IT Administrator

  IT business analysis and problem mitigation. On-site healthcare technology system roll-out, and administration. MS Windows, and Novell Server configuration, and administration. Single point of contact for all workstation, printer, telephone switch, network infrastructure, audio/video, hardware, software, and related configuration, trouble shooting, problem resolution, and support.

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  Wasatch Software, Inc.

  May 2010 - Nov 2010

  Account Executive

  Developed new and existing customer accounts. Consulted prospective and current customers on applicable IT solutions, services, and strategies, with an overall strategy of providing them with technology tools that increase revenues. Provided complete ownership management for customer installations, and configurations. Functioned as on-site technical support technician.

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  TestOut Corporation

  Feb 2011 - now

  Provided value for the customer via the following customer success driven services: · LMS (Canvas, Blackboard, Brightspace, Moodle, Schoology) Integration (via LTI and LMS Plugins/Apps) with LabSim. · Course design and development. · Instructor and technical admin training and on-boarding. · Product mapping to state and other related educational standards. · Targeted TestOut Product Migrations. · Pilot Implementations.· Training development and QA.· Operations Manual development.· Product Training. Show less LabSim product (and mindset) training for IT educators and professionals. By using our course titles students build experience. Through one-on-one and/or group sessions I convey this message to the trainee while teaching product functionality.I'm a product trainer who enjoys his role, and enjoys life. My brand is about making sure the customer knows they are more important than the transaction.Some would call me an IT professional. I'll take it. However, to me it's about enabling the other individual to have the best possible day, be it with the technologies they use, or the verbal smile they need. Over the years this has required a lot of adaptability within organizations, circumstances, and with an untold number of awesome personalities. I love the correlative challenge, and have fun finding the best way to accomplish a task. And adaptability is a big key. Choosing to love life is an even bigger key. It's all about my philosophy towards life. Every stranger is a friend I have not yet met. Specialties: ● Appreciation Marketer - Teacher, and Relationship Connector● Technology Advocate● Reporting & Documentation● Logistical & Project Management● Logical Decision Making● Vision oriented, yet detail tending● Facilitation and Follow-through ● Problem Resolution● Being a Husband, and a Daddy! Show less

  • Implementation Project Manager

    Nov 2018 - now

  • Strategic Operations Manager, Large Accounts

    Jul 2017 - Nov 2018

  • LMS Integration Specialist

    Jun 2016 - Jun 2017

  • Product Training & Implementation Specialist

    Aug 2014 - Jun 2017

  • Support Engineer

    Feb 2011 - Aug 2014