Nicholas Wong

Experience

• 

  Ming Room

  Aug 2020 - Aug 2022

  Server

  - Welcomed and addressed customer inquiries, suggesting menu items tailored to individual preferences; boosted customer return rate- Delivered top-notch customer service by handling tasks such as table setting, guest seating, order-taking, and dish service; consistently attained a 15% charge tip percentage- Successfully completed end-of-day reports, ensuring accurate closure of POS system, employee clock-outs, and settlement of bank terminals

• 

  City of Mississauga

  Jun 2023 - Aug 2023

  Summer Camp Counselor

  - Fostered an inclusive camp environment for children through the planning and execution of activities and games, aligning with the HIGH FIVE Principles of Healthy Child Development model; enhanced overall camper experience- Collaborated seamlessly within a team to uphold the camp program's goals and values, contributing through high-quality instruction, exemplary customer service, and fostering positive staff relationships

• 

  Western Baja SAE Racing

  Sept 2023 - now

  - Researched and compared various Work OS platforms (monday.com, ClickUp) to identify the best tools for team organization and project management; efforts led to implementing Microsoft Planner helping to optimize workflow and improve team efficiency- Documented feedback during competition design presentations, identifying key improvements such as including more CAD models, FEA results, calculations, and design matrices to strengthen future presentations - Designed jigs in SolidWorks that were used to weld the front control arms. The designed jigs facilitated seamless welding of the control arms, helping to secure 3rd in Canada at a SAE competition in Michigan in September 2024

  • Documentation Team Lead

    Sept 2024 - now

  • Front Suspension Team member

    Sept 2023 - Sept 2024
• 

  Sheppard Portraits

  May 2024 - Aug 2024

  Customer Experience & AI Art Specialist

  - Guided customers through the custom artwork process from order to delivery, ensuring a seamless and personalized experience- Proactively communicated with clients to gather reference photos, provide artistic guidance, and share progress updates, resulting in increased customer satisfaction and positive reviews- Leveraged AI art technology (Stable Diffusion, Runway, DreamBooth) to generate images that mimicked the art style of the portrait artists; these images provided valuable reference material for portrait artists, helping the artists to create more personalized portraits- Created comprehensive documentation, including optimal prompts and AI training platforms recommendations, to ensure seamless integration and maximize artistic potential Show less

• 

  A4 Motors

  May 2024 - Jun 2024

  Vehicle Mechanic

  Provided servicing, repair, and mechanical maintenance on a wide variety of cars, including diagnostic and inspection duties

• 

  STEM Camp

  Jun 2024 - Aug 2024

  Summer Camp Counselor

  - Actively led STEM based activities (Microbit, Edison robots, Scratch) for a group of campers; facilitated inquiry based discussions to engage campers on the activities- Created a safe and inclusive environment for all campers at STEM Camp by fostering positive interactions, ensuring camper well-being, and maintaining open communication with parents.