April Wan

Experience

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  Hong Kong International Developed

  Oct 2011 - Aug 2013

  Office Assistant

  • Updated daily purchase records for 6 restaurant subsidiaries on a weekly basis.• Updated inventories transfer records between the six subsidiaries and prepare monthly reports.• Controlled all incoming documents (mail, faxes, photocopying, etc.) for senior accountant and operation manager, organize and maintain previous records of bank statements.

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  Taste of Asia

  Jun 2014 - Sept 2018

  Graphic Designer

  • Coordinated with 5-member cross-functional (product, marketing, administration) team, active listened and clarified questions to interpret of all stakeholders needs and marketing assets' design, leading to 50% fewer revision requests.• Providing prompt and friendly customer service regarding any questions and handling complaints through phones and social media increasing customer satisfaction by 96%.• Created unifying content to build brand reputation and clarity, growing combined following by more than 1K within six months.• Refined Frequently Asked Questions and the Automated Response logic result cover 80% of customer questions. Show less

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  Taste of Asia Group. Inc,

  Sept 2018 - now

  Marketing Associate

  • Raised brand awareness as a project manager by re-developing the official website, resulting in 200+ viewers daily in website visitation.• Standardized company production software and processes that increased media production by 50%.• Improved restaurant sales by 3% through collaboration with development teams to create and develop marketing strategies and resolved problems.• Fostered relationships with social media influencers to amplify content reach, expanded the local target market by 20%. Show less

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  Veolia Hong Kong

  Mar 2023 - now

  Software Developer