Jill Kalkman

Experience

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  Rocky Mountain Neurosurgical Alliance

  Jan 1989 - Jan 2001

  Office Administrator
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  Nordstrom

  Jan 2002 - Jan 2009

  Wardrobe Stylist and Stylist Manager
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  Nordstrom

  Aug 2009 - Mar 2011

  Customer Relationship Manager & Personal Stylist Manager

  ➤ Constructing and delivering a superior shopping experience for every customer who entered the store, continually providing superb customer service and engagement, rolling out training initiatives to enact organization-wide change.➤ Acted as the Primary Relationship Selling Coach and connected thousands of customers to personal stylists and other sales associates, managed the performance and schedule of 14 team member, expertly resolving all customer complaints.➤ Successfully trained 300+ department managers and salespeople monthly to become experts in delivering excellent service and outstanding sales follow through, as well as taught skills to influence customers and generally increase sales. Show less

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  Victor H. Burdick, Jr., DDS, P.C.

  Mar 2011 - May 2014

  Practice Manager

  ➤ Spearheaded the hiring and managing of the team and provided oversight for all day to day activities for the smooth operation of the dental practice such as patient retention, selling treatments, and updating electronic health records.➤ Created a perfect schedule for the doctor and team and managed account receivables, resulting in the delivery of ironclad patient-practice relationships, designed and implemented a paperless office using the Dentrix software system.➤ Presented and sold all patient treatment, skillfully managed accounts receivable and reported monthly and quarterly financial performance, expertly designed and built social media communication tools and updated all business systems.➤ Successfully managed multiple hygiene schedules, prepared for and led weekly staff team meetings, and directed all operations and practice strategy for business growth and profitability, as well as supervised HR management practices.➤ Expertly developed and implemented a procedure manual that was used office wide, increasing productivity by 34%, directed and managed promotional programs, revenue generation, and monitored and evaluated practice performance.➤ Confidently managed and supervised assigned staff, as well as recruited, interviewed, hired, oriented, and provided training as appropriate, and evaluated, counseled, as well as disciplined or terminated staff as necessary.➤ Regularly met with staff to review the status of goals and objectives and to recommend changes or approaches which would enhance the efficiency and the effectiveness of practice activity, revenue generation and marketing efforts. Show less

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  Julie Weir & Associates

  Jan 2015 - Jun 2015

  Dental Consultant

  ➤ Successfully helped build a customer-obsessed work environment, delivering an incredible consulting experience to all clients, designing and developing marketing initiative to turn around dental practices and radically increase revenue.➤ Coached and trained pediatric dental staffs throughout the county to market their dental practice and ensure long-term success and growth, managed social media and email marketing systems and all internal and external communication.

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  Restoration Church

  Jun 2015 - Jan 2021

  Executive Pastor

  ➤ Originally coming onboard as the Marketing and Communications Director, designing and developing highly effective promotional campaigns and marketing initiatives, being promoted to Executive Pastor within 3 months.➤ Spearheading the management and strategic oversight of all staff and ministry areas of the church, creating and managing an annual budget of $1.5M and a staff of 16, providing coaching and training to improve community outreach.➤ Skillfully managing annual budget and growth goals, setting long/short-term organization vision and strategy, continually identifying and seizing opportunities to improve operational and technical capabilities.➤ Leading community outreach, charity, and philanthropic organization efforts, radically increasing donor involvement and engagement, resulting in 2019 giving outpacing the annual budget by 20% for an annual surplus of $300,000.➤ Overseeing all annual fundraising operations and donor relations, developing trust-based, results-driven relationships built through community involvement, driving positive organizational and operational change.➤ Significantly growing volunteer base and coordinating the volunteer recruitment for 400+ volunteers, designing, developing and implementing highly effective volunteer training across the organization, streamlining productivity.➤ Recruiting, building, and training a high-performing team, providing essential outreach to Denver neighborhoods, particularly marginalized and refugee communities, successfully managing and executing growth initiatives. Show less

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  Denver Christian School

  Jan 2021 - now

  Director of Advancement