Kenton Pieper

Experience

• 

  FHSS Computing Services

  Jan 2013 - Oct 2016

  Supervisor - Desktop Support Technician

  - Provide computer support both in-personand remotely for a large client base of nearly400 university professors, faculty and studentemployees - responsible for an inventory of over2000 computers and printers- All levels of computer and network support:hardware, software, virus/malware removal,data transfer, data recovery, printers, installation,optimization, wireless, Outlook , software andupdate deployment- Utilize enterprise desktop support tools andsoftware: SCCM, Active Directory, VMware, etc.- Recognized for consistent and high qualityperformance: promoted to supervisor over teamof 10 technicians- Team consistently receives highest reviews onfollow-up surveys among support groups acrosscampus in customer satisfaction Show less

• 

  Université Catholique de Lille

  Apr 2014 - Jul 2014

  Stagiaire (Intern) - Faculté libre des sciences économiques et de gestion

  Summer internship in France at the Catholic University of Lille for the School of Management and Economics. - Implemented newer technology and software intothe admissions and grade reporting processes- Taught students and trained faculty how to usetechnology to improve quality and efficiency- Enhanced French vocabulary and gainedunderstanding of French business and universityculture

• 

  Dell EMC

  Oct 2016 - Jul 2017

  Technical Support Engineer

  End to End Connectivity and EMC Secure Remote Services (ESRS) support teams (English and French)- Ensure 'call home' feature is working properly, allowing EMC storage devices to send proactive alerts, & health reports from customer sites to EMC back-end. - Using linux-based CLI to troubleshoot network, hardware and configuration issues that may be preventing devices from calling home to EMC. - Installation, upgrades, and break/fix technical and network support of ESRS gateways. - Apply knowledge of network and computer systems to assist customers in troubleshooting a wide variety of issues on their network, policy manger, proxy server, DNS, SMTP servers, etc. Show less

• 

  CMG Financial

  Sept 2017 - now

  Senior IT Support Engineer