Jairo Mercado

Experience

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  Sitel

  Apr 2016 - Nov 2017

  Customer Service Agent

  I was working in a great inbound campaign doing Customer Service Online for Macys.com and I was a shopping advisor, my role was help customer in placing orders through the website, provide outstanding solutions when the customer didn't receive the package, able to check inventory in the stores with tools provided by the company, help the customers to create their accounts, tracking shipments, helping customers to get replacements or refunds. I developed great communication skills such as active listening, acknowledge, empathy, problem solver, teach savyy, multitask, among others. Show less

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  Concentrix

  Nov 2017 - Sept 2019

  Technical Support Agent

  I was a great journey working for Microsoft Office 365 in Concentrix as a Technical Support Agent, I was doing basic trouble-shooting for the package of Office such as Outlook, Excel, Word, PowerPoint, among others, I was helping customers to install or update the version of Office by doing remote sessions. I learned how to fix outlook, checking and updating ports, adding signatures, and many stuff that customers will ask for some help.

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  Peak Buyers

  Jan 2020 - Dec 2020

  Real Estate Lead Generator

  Nice opportunity working for this client, great experience doing cold calling, setting appointments to my acquisition manager, doing follow-ups with Podio and Follow-Up Boss CRM, able to identify who is motivated in selling the property and qualifying leads is the key the close many deals.

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  Fair Cash Offer Houston

  Jan 2020 - Jul 2020

  Real Estate Lead Generator

  It was a great experience working for this company as a freelancer and working from home, I was doing cold calling to generate leads for the company, we were buying properties with cash offers, able to qualify leads when it's hot doing the proper questions, gathering the most important information about the house and doing notes at the same time when talking with the seller, doing follow-ups with Podio CRM to convert old leads into hot ones. I learned how to use many dialers such as Mojo, Prospect Boss, among others. Show less

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  American Home Investors

  Jan 2021 - now

  Real Estate Acquisition Manager
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  Investway Group of Florida Corp

  Jun 2022 - now

  Assistant Real Estate Manager