Dwayne Northern, MIS

Experience

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  US Army

  Jan 1982 - Jul 2004

  Retired

  Held various position which includes being First Sergeant, Platoon Sergeant, Section Sergeant, Drill Sergeant, and Squad Leader. Responsibilities for supervising Non-Commission Officers (NCO) and soldiers ranging between four and 635. Responsibilities included conducting daily training meeting, creating and briefing PowerPoint presentation slides; counseling and mentoring NCO’s and soldiers on leadership, training, and mission requirements and execution. Monitored and provided oversight of 25 NCO’s conducting new equipment training team (NETT) in support of fielding the STRYKER vehicle and equipment. Determined work to be accomplished, set and adjusted short and long-term priorities and prepared schedules for completion of training. Assigned work based on priorities, consideration of the difficulty and requirements of assignments, and the capabilities of NETT personnel. Show less

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  Tapestry Solutions, Inc.

  Nov 2004 - Jul 2012

  • Duties include system administration in a MAC I classified and unclassified Windows environment, creating user accounts, backup/restoring data, and providing general support to system users. Duties include LAN support in a Windows environment, assisting users with network, hardware and software issues, and configuring, installing, and troubleshooting applications on a server. Duties include applying IT security principles, methods, and tools, evaluating and defining IT security requirements and maintaining IT systems security documentation. Developing, implementing and coordinating activities to ensure, protect, and restore IT systems; interpreting IT policies; monitoring system compliance; and providing advice on implementing IT procedures.• Collaborate with IASO on solutions concerning compliance with information assurance policies and requirements; provides recommendations to leadership on compliancy concerns. Perform additional duties as Information System Security Officer (ISSO). Test and administered critical services patches on Windows 2003 servers and GOTS applications provided by the Information Technology Management section. Responsibilities include the development of the Certificate Policy (CP), Certification Practices Statement (CPS) for enterprise server environment. Installation and process of Public Key Infrastructure (PKI) for enterprise servers and end-users computers. Managing and monitoring certificate lifecycle including generating, enrollment, usage, revocation, validation, and renewal of certificates in accordance with the CP/CPS. Provide architecture and integration support including registration, authentication, authorization, and workflow processes. Executed, planned, and documented cross-certification (Key exchange) with programs external service providers. Show less • Responsibilities include the scheduling, maintaining, and update of daily and weekly work schedule for Customer Support centers nine employees. Lead in the development of standard operating procedures (SOP) for both classified and unclassified server rooms. Development work processes to guide Customer Support center personal interaction with customers. Assist in SDLC process with gathering of requirements, analysis, implementation, testing, and documentation for Incident Reporting Module (Remedy) and business application. Responsibilities included installation of software and hardware, troubleshooting, diagnoses, upgrades, configuration, and repaired of Dell laptop computer systems and enterprise server system components.• Works with developers in the creation and validation of procedures and practices for program software testing to ensure reliability and stability of software components and interfaces for network environments; duties include troubleshooting COTS/GOTS software for programs end-users, and provided tier II technical support on hardware, software, network connectivity, desktop configuration, printers’ connectivity, and network access issues regarding permissions. Responsibilities include assist in the development of the Certificate Policy (CP), Certification Practices Statement (CPS) for enterprise server environment. Installation and process of Public Key Infrastructure (PKI) for enterprise servers and end-users computers. Managing and monitoring certificate lifecycle including generating, enrollment, usage, revocation, validation, and renewal of certificates. Provide architecture and integration support including registration, authentication, authorization, and workflow processes. Show less

  • Server Engineer

    Nov 2008 - Jul 2012

  • Lead Customer Support Engineer

    Nov 2004 - Oct 2008
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  AT&T

  Jul 2012 - May 2013

  System Design Engineer Specialist

  • Oversee and Perform United States Marine Corps (USMC) Enterprise desktop application and core operating system testing center supporting over 90,000 USMC end users; Test, Analyze, Record, Report, Recommend, and Engineer Enterprise level solutions based on testing results and customer requirements; Packaging; Prepare, Configure and Maintain testing environment and scenarios as required for various DOD agencies and USMC commands; Write, Update and Review operational documentation such as SOPs and security plans; And Employ lab management and analysis tools: VMWare, Ghost, AdminStudio, McAfee HBSS, Retina and several government proprietary reporting and monitoring tools. Show less

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  All Native Inc.

  Jul 2013 - Apr 2014

  Desktop Support Engineer

  Responsible for the information management support of 184 users assigned to United States Army Force Management agency with desktops and laptops installation, configuration, and troubleshooting of standard image software and approved “above baseline” software. Reimaging of desktops and laptop’s using the SCCM image solution. Provides hardware support such as, diagnosing hardware failures, component level hardware swap outs and making service calls to external suppliers to facilitate replacement of failed parts, and printer’s installation and the reinstallation of printer drivers. Conducts informal training and customer assistance with common desktop activities and questions such as Windows 7 training, conference bridge training, common software program questions. Provides technical expertise and information exchange to site Information Management Officer (IMOs) and the Network Enterprise Center (NEC) leadership. Provide weekly reporting on customer incidents, successful initiatives, and escalations of unresolved issues to other personnel within the NEC according to management guidance. Resolving customer tickets in Remedy or other approved customer ticketing systems that are escalated from Tier I. Responsible for applying Army information security/information assurance policies, principles, and practices such as STIG’s (hardening of systems) and IAVA’s. Run scripts to catalog hardware at some locations and creation of a network map when required. Assist the IMO in purchasing customer equipment and supplies, accounting provision requests (adding, deleting, modifying privileges), software license management, inventory management and activities, technical point of contact for groups, submission of Remedy tickets for projects that obligate government funds, back up data files for users, and participate in IMO quarterly meeting to receive information on updated security policies. Show less

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  Smartronix

  Apr 2014 - Apr 2021

  Desktop Engineer

  Provide desktop engineering to 2000 end users employed by Consumer Financial Protection Bureau; Responsible for identification of new technology, developing new strategies to improve desktop functionality, evaluating technology options, creating designs, testing/validating effectiveness of designs, supporting large migrations, software update package creation, and Windows Patch deployment, as well as, providing day-to-day 3rd tier trouble shooting support as needed. Responsible for the creation and support of building Microsoft Windows System build, systems documentation and testing, software distribution package creation and patch management to Windows laptops using Microsoft System Center Configuration Manager 2012 (SCCM); Performing post-implementation 3rd level support, identifying root cause with strategic solutions to problems. Furthermore, support CFPB organization Active Directory environments in gathering and analysis desktop requirements by providing architectural and design recommendations, evaluations of products and operating system upgrades and patches, developing standard operational procedures and build processes. Show less

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  IT Concepts, Inc

  Apr 2021 - now

  Desktop Engineering

  Provide desktop engineering to 2000 end users employed by Consumer Financial Protection Bureau; Responsible for identification of new technology, developing new strategies to improve desktop functionality, evaluating technology options, creating designs, testing/validating effectiveness of designs, supporting large migrations, software update package creation, and Windows Patch deployment, as well as, providing day-to-day 3rd tier trouble shooting support as needed. Responsible for the creation and support of building Microsoft Windows System build, systems documentation and testing, software distribution package creation and patch management to Windows laptops using Microsoft System Center Configuration Manager 2012 (SCCM); Performing post-implementation 3rd level support, identifying root cause with strategic solutions to problems. Furthermore, support CFPB organization Active Directory environments in gathering and analysis desktop requirements by providing architectural and design recommendations, evaluations of products and operating system upgrades and patches, developing standard operational procedures and build processes. Show less