Riikka Skutt

Experience

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  Cultural Care Au Pair

  Aug 2011 - Dec 2012

  Au Pair

  I was an Au Pair in two wonderful families. My position included mainly child care and light house work.

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  Ravintola Culmahuone

  Feb 2013 - Dec 2016

  Bartender

  I worked at a family-owned bar / restaurant and my main work experience consisted of serving tasks, bartending, cash handling, operating the karaoke machine and cleaning and sanitation. I was also in charge of updating the official Facebook page and creating social media ads.Working mostly weekend nights, I learned to navigate in a fast-paced and challenging environment

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  R-kioski Oy

  Mar 2013 - Sept 2015

  Salesperson (convenience store)

  Sales and customer service, Veikkaus and TOTO -machines, magazine inventory responsibilities, ordering and receiving products, unloading and stacking, shipment services, inventory, cash handling, cleaning and sanitation

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  Gigantti Oy

  Sept 2015 - Mar 2023

  Cashier/Salesperson (consumer electronics)

  Main responsibilities included face-to-face customer service, money handling, cashier services, B2B invoicing, up selling, invoice/tax free, office work.I was a part of training some 30+ new recruits during the years. I gained extensive knowledge of consumer electronics and sales experience especially in small domestic appliances.My employment at Gigantti was perfect for improving my problem-solving skills and patience.

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  Live Nation Entertainment

  Sept 2016 - now

  In my work as a Customer Relations Manager, I have managed customer communications in events and day-to-day operations.Some highlights:- Implementing a Zendesk-based customer service tool within the company- Creating and developing processes in event service design- Handling customer feedback and complaints - Monitoring and training new customer service employees, both in-house and outsourced- Successfully managed customer service channels, e.g. email, social media and phoneI have also worked as an Event Coordinator, as a part of the event operations team, managing artist, venue and supplier relations. Show less

  • Customer Relations Manager

    Sept 2020 - now

  • Marketing Manager

    Aug 2018 - Sept 2020

  • Marketing Assistant

    Feb 2017 - Aug 2018

  • Marketing Intern

    Sept 2016 - Feb 2017