Lauren Cohen

Experience

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  America Reads*America Counts

  Jan 2012 - Dec 2014

  America Counts Mentor

  • Facilitated enriching activities that link basic mathematical concepts to everyday life• Engaged 4th graders in "centers" that review difficult concepts in a hands-on way• Helped children feel successful by providing positive feedback and support• Developed a sense of the importance of community involvement in University of Maryland students

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  StandWithUs

  Jun 2012 - May 2013

  Emerson Fellow

  • Attended two training seminars and work on fostering a group of students dedicated to promoting Israel on the Maryland campus• Run 4 - 6 major Israel educational events on campus (including at least one film and one Israel 101 presentation)

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  University of Maryland

  Jun 2012 - May 2015

  • Provided tutoring and math learning skills support to UMD students and support would include effective note taking, time management, studying, test preparation, etc. • Developed math learning resources for students including handouts, brochures, and interactive tools.August 2013:• Mentored the Terp PREP program run by the Mathematics Department and the Learning Assistance Services• Prepared first-year or transfer students for college-level calculus by reviewing fundamental pre-calculus concepts• Taught effective math learning skills• Provided an introduction to the college learning environment and classroom style Show less

  • Ambassador for Letters and Sciences

    Nov 2011 - May 2015

  • Learning Assistance Service Intern

    Jun 2012 - Aug 2013
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  University of Maryland Hillel

  Oct 2012 - May 2014

  Database Intern

  • Welcomed new and constant guests as they enter the building, call, or email• Used Microsoft Excel to update databases and excel documents with student, parent, and alumni information• Read and responded to phone calls and emails.• Ensured the desk and main area look nice and welcoming• Directed visitors to the correct staff member and office based on their needs

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  American Friends of Magen David Adom

  Jun 2013 - Aug 2013

  Development Intern

  • Managed donor information inputs for the AFMDA proprietary database and the David Mark Berger database• Maintaining records and database information on prospective, past and current donors• Assisted with donor identification, cultivation and stewardship• Developed/coordinated mailings, public relations/campaign materials, acknowledgements and ongoing communications to prospective and current donors• Prepared ongoing and campaign-specific fundraising progress reports• Assisted with preparation for campaign gala to include donor solicitations, catering, decorating, site management, etc. Show less

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  GreenHouse Technologies

  Jun 2014 - Aug 2014

  Mathematical Research Intern

  • Evaluated current trading strategies based on statistical models and algorithms• Researched financial concepts and automatic trading systems• Performed trades on a demo MetaTrader account to gain a profit with various symbols in the Foreign Exchange Market• Developed new and individual strategies and tested them in real data from previous years• Programmed original strategies using C# and debugged the code

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  BBYO Passport

  Jun 2015 - Jul 2015

  Madricha

  • Facilitate the educational framework of the trip from Seattle to Phoenix• Community building and engagement of the group• Lead Shabbat programs, electives, and observance• Work as team with fellow staff members• Facilitate group dynamics and create a positive, upbeat atmosphere• Look out for the health, safety, and security of the group• Abide by all policies and procedures of the program

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  Incentive Technology Group, LLC

  Aug 2015 - Jan 2020

  Department of State● Established Service Level Agreements, monthly and annual reports to demonstrate team’s progress● Managed monthly agile maintenance releases for seven projects as scrum master and business analyst, gathering and writing requirements in ServiceNow● Provided guidance to over thirty subject matter experts for updates, changes and enhancements to their business processes● Identified and managed project dependencies, plans and timeline for ServiceNow instance upgrades● Led help desk team and implemented customer satisfaction survey to provide support to all Department of State staff Show less Universal Services Administrative Company(2017-2018)● Developed and implemented large scale system enhancements for over 50,000 users from public schools and libraries to file Post-Commitment requests ● Collaborate closely with business line stakeholders to design and develop Appian process modules, interfaces, and backend data, refactoring the entire system to be applicable and usable for multiple funding years● Created best practices for creating and maintaining stored procedures, functions, tables, and views and establishing source control through GIT● Managed UAT for major releases, handling the internal and external users’ feedback and suggestions● Provided demos featuring bi-weekly sprint development, led retrospectives and participate in agile team rituals● Interface constantly with business line stakeholders to demonstrate new features and incorporate feedback or requirement changes into development cadence● Perform code-reviews related to SAIL code, Appian UI/UX design, and information architectureFederal Communications Commission(2015-2016)● Collaborate with cross-functional teams/end-users to capture business needs within scope of development● Design and update database tables, views and stored procedures for enhanced business features● Developed three Appian systems for users across the country during national outages and disasters Show less

  • Senior Consultant

    Oct 2018 - Jan 2020

  • Consultant

    Aug 2015 - Oct 2018
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  ICF

  Feb 2020 - now

  DHS ICE● Manage independent fast-paced agile teams working in parallel with cross-functional stakeholders and external partners● Guide teams utilizing SCRUM processes to be agile allowing quick adaptation as needed● Maintain and update contract deliverables, including status reports, project management plan, and technical roadmap● Proactively identify, anticipate by managing schedules, risks, and issues and communicating them effectively as well as developmitigation plans, and track all milestones to closure● Responsible for staffing and resource management of a geographically dispersed team including subcontractors to ensuredelivery within budget to support ongoing continuous improvement effortsProject ManagerGSA EASi● Incorporated best practices and process improvements with Software Systems Engineer, Quality Assurance Specialist andBusiness Systems Analyst through frequent retrospectives and root cause analyses● Worked with GSA PM to plan application roadmap with dependencies, control scope, and provide associated cost estimates● Developed Rough Order of Magnitude (ROM)/Level of Effort (LOE) with the technical and QA leads for new enhancements● Supported Capability Maturity Model Integration (CMMI) auditsCenter for Disease Control● Ensured contract adherence, developing budgets for program components, and made financial projections.● Oversaw the coordination, collaboration, and leadership across 2 ServiceNow Scrum sprint teams● Met with the program sponsors and clients semiweekly and produced weekly and monthly status reports and risk assessmentsEngagement LeadCWIG, Administration for Children and Families● Led the ServiceNow implementation of the Children’s Bureau Express monthly issue including status reports and managingwhile removing process ambiguity and driving to clear solutions with high quality● Ensured that as the website design plans were developed, the ServiceNow team was involved and managing all expectations. Show less ● Identify and manage cross-team project dependencies and timelines for completing ServiceNow instance upgrades, quarterly clone downs and weekly deployments for over 40 scoped applications● Mange roadmap discovery sessions, requirements gathering and prioritization, sprint planning, user guide creation and communication support for new and enhanced applications supporting 100,000+ users● Communicate regularly with over thirty business line subject matter experts to demonstrate new features and incorporate feedback or requirement changes into the development cadence● Oversee team of four on primary help desk and implement customer satisfaction surveys to provide user support across DoS ● Manage monthly ServiceNow agile Kanban maintenance releases for bug fixes and enhancements on seven projects allowing users across the Department to collaborate, submit acquisition plans and 200 forms ranging from human resources to travel● Establish six service-level agreements, ten monthly and five annual reports to demonstrate team’s success to Deputy Directors Show less

  • Senior Manager

    Oct 2020 - now

  • Principal Operations and Maintenance Lead

    Feb 2020 - Oct 2020