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Lusanda Dlula

Lusanda Dlula

Technical Support Consultant

Followers of Lusanda Dlula92 followers
location of Lusanda DlulaCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Aspiring Software Developer || Technical Support Consultant || I.T Administrator ||

  • Education

    • Cape Peninsula University of Technology

      2019 - 2022
      Higher National Diploma Tourism and Travel Services Management

    • CTU Training Solutions

      2023 - 2024
      Software Development Information Technology

  • Experience

    • Semper Hospitality Solutions

      Feb 2022 - May 2023
      Technical Support Consultant

      I provide first line telephone and email support. Investigate, analyze, and record customer issue's(Accounting, Stock Control, Reservation, POS and Reservation). Escalate support request that I can't resolve to internal consultant or manager. Sometime travel to clients to do onsite training and installations.- Logging issues in our in-house ticketing system and following up on tickets.-Dealing with technical issues such as networking, printing and other hardware related issues. -Afterhours support.-Basic programing exposure.- Quality control testing. Show less

    • Gravit8 Information Technology

      Jan 2024 - now
      System Administrator

  • Licenses & Certifications