Grace Collings

Experience

• 

  US Airways (now American Airlines)

  Jul 2007 - Jan 2019

  Leader in the Customer Experience frontline airport operation. Responsible to ensure the safety of employees and customers in the PHL airport setting. Provides guidance to employees to ensure positive frontline customer interaction. Provides compensation when necessary for airport oversale and irregular operations. Serves as a leader for company employee engagement initiatives. Serves as a representative for the PHL Hub in PHL Inclusion & Diversity events, offsite recruiting fairs, and serves as a host of PHL visitor meetings upon request. Show less

  • Customer Service Coordinator

    Jan 2015 - Jan 2019

  • Customer Service Agent

    Jan 2006 - Jan 2015

  • International Crew Room Coordinator, PHL Inflight Services

    Jul 2007 - Jan 2008
• 

  Commonwealth of Pennsylvania

  Jan 2011 - Apr 2014

  Social Worker
• 

  American Airlines

  Jan 2019 - Sept 2023

  Channel Sales Account Manager servicing the Southeastern region of North America. Strengthening American Airlines partnerships with valued business partners in the travel agency business sector. Providing high level customer service to Channel accounts. Providing elevated service to American Airlines travel agency partners so they may be able to promote AA loyalty and provide an elevated customer experience to our shared business consumers.

  • Manager, Airport Customer Experience AUS

    Feb 2022 - Sept 2023

  • Manager, DFW Airport Customer Experience Administration

    Sept 2020 - Feb 2022

  • Channel Sales Account Manager - Southeast Region

    Jan 2019 - Sept 2020
• 

  Travel + Leisure Co.

  Nov 2023 - Feb 2024

  Sales Manager

  We put the world on vacation🌴

• 

  Austin-Bergstrom International Airport (AUS)

  Feb 2024 - now

  Terminal Manager - Communications

  As an experienced airport operations professional, I manage local airline partnerships, customer experience development, airport response coordination, oversee airport operations, and ensure the safe and efficient functioning of airport facilities. My role encompasses a wide range of responsibilities, including developing and implementing operational policies, managing budgets, and coordinating with external contractors, airlines, federal/state agencies, and other stakeholders.Key responsibilities include:Responding to and managing airport emergencies, including coordinating emergency activities and implementing emergency plans.Overseeing the opening and closing of airport areas based on safety conditions and operational needs.Developing operational procedures and recommending strategies for enhanced efficiency.Managing departmental budgets and monitoring expenditures.Serving as the primary liaison to airlines, tenants, contractors, and government agencies.Representing the City and Department at boards, commissions, and public meetings.Negotiating and managing leases and contracts, ensuring optimal use of airport land and facilities.Conducting facility inspections to ensure safety and compliance with operational standards.Providing recommendations on facility maintenance, construction, and operational improvements.I work to drive operational excellence, safety, and sustainability while fostering strong relationships with key stakeholders and ensuring the airport's continued success and regulatory compliance. Show less

• 

  Select Promotions

  Oct 2024 - now

  Brand Ambassador