Rashad Morris

Experience

• 

  Marquette University

  Sept 2009 - May 2014

  • Provide continued maintenance and development of bug fixes and patch sets for existing web applications.• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.• Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Install software, modified and repaired hardware and resolved technical issues.• Provide base level IT support to non-technical personnel within the business.• Manage call flow and responded to technical support needs of customers.• Resolve customer issues in a clear, courteous and straightforward manner Show less Crossed Trained for 2 Positions at SSP. The first position is my primary Position. Support Service Level 2:*Consult and update the Support Services M&R (Maintenance and Repair) database on a daily and weekly basis to determine the urgency with which ever emerging tasks need to be completed *Seek out and take initiative with regards to job related duties *Maintain and upkeep the fleet of more than thirty campus security and transportation vehicles*Manage and train incoming employees on affiliated job duties and tasksThe second position within student Safety is night LIMO driver:*Provides mobile door to door operations to keep members of the Marquette community safe at night. Show less

  • Helpdesk Analyst

    Aug 2013 - May 2014

  • Student Safety Programs

    Aug 2010 - May 2014

  • Marquette Phonathon

    Sept 2009 - May 2011
• 

  Marcus Hotels & Resorts

  Jun 2014 - Sept 2014

  IT Specialist Intern

  *Provide technical assistance to Corporate employees and Marcus Hotels and Resorts property employees in the use of computer hardware and software *Respond to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble ; follow-up as necessary*Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems*Identify and refer unresolved hardware and software problems for resolution*Contribute to technical documentation and FAQs in appropriate areas*Monitor antivirus software and updates Show less

• 

  Vcpi, a DAS Health Company

  Sept 2014 - Mar 2017

  Technical Analyst

  •Provided remote support for a wide array of software, hardware, and networking systems:- Software: Windows XP, 7, 8, MS Office Suite, Citrix applications, McAfee Endpoint Encryption and Antivirus, ADP applications, Oracle applications, Kronos, American Health Tech, Quick Care, and more.•Provided technical solutions for hardware and software issues to over 30 healthcare companies within a HIPPA compliant environment.•Managed multiple incidents per day.•Incident Management Software: Service Now and Heat- Hardware Setups include: Desktops, laptops, thin clients, time clocks, network and local printers, smart phones (Blackberry, Android, and iPhone), and other mobile devices (iPad, iPod Touch).- Network: WAN, LAN, VPN, Wireless (Network monitoring software: SolarWinds)•Utilized Active Directory extensively to manage user and workstation accounts. Show less

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  Greater Milwaukee Foundation

  Mar 2017 - now

  I am responsible for coordinating all operational activities related to information technology (IT), facilities, and office assets, including managing associated vendor relationships. I also oversee administrative tasks in support of Greater Milwaukee Foundation (GMF) operations and other enterprise-wide projects.• Monitors all technology systems (IT, phones, network, computer workstations, mobile devices, software, and office technology) to ensure security, functionality, and reliability.• Provides IT support to various end users within established timeframes.• Installs and configures basic hardware and software to provide computer, network, and telephone access to staff.• Ensures that staff at all levels are educated about the effective use of available technology (network, software, devices, etc.), which includes providing ongoing training and end user support.• Acts as primary contact for contracted IT, facilities, equipment and other business-related services.• Coordinates contracted service/maintenance activities, deliverables, and timelines in accordance with agreements, which includes scheduling.• Ensures that the GMF facility(ies) is secure, fit for occupation, meets regulatory compliance, and addresses the space, technology, and equipment needs of staff and other customers.• Monitors responsible budget areas, vendor contracts, and service agreements assuring that they stay within budgetary guidelines, which includes informing the CFO of significant budgetary variances.• Maintains updated policy and procedure documentation for handling critical or mandated IT, facilities, equipment, and vendor activities to assist backup staff in performing related work. Show less

  • IT & Facilities Manager

    Aug 2022 - now

  • IT/Operations Coordinator

    Mar 2017 - Aug 2022