Mukesh Sharma

Experience

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  Wipro Infotech

  Oct 1987 - Apr 2003

  Multiple Roles

  - Division Head for Northern Region with P&L responsibility based out of Delhi- 500+ team size- Division Quality Head – Bangalore- Head – Product Engineering for PC and Server range – Bangalore- Head – Technical Center- Location Head – North East India based out of Guwahati

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  Wipro Limited

  May 2003 - Mar 2005

  Head - Service Delivery

  - Supported a 150+ strong team across multiple continents- Set up one Offshore Delivery Center for a new Telecom account- Conducted Yellow Pads session in USA & Due-Diligence in Europe- Spearheaded the Infrastructure part of a large bid in a large Automotive company- CSAT rating of 4.5+ (out of 5) consistently across the entire customer base- Managed a offshore delivery center with 70% freshers and almost no attrition- Acquired ITIL, Six Sigma Black Belt and PMP Certifications. Show less

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  Wipro Technologies

  Apr 2005 - Sept 2013

  Key activities handled:- Staffing resources thru different channels like internal, hire, contract, fresher etc.- Workforce planning for a whole division- Fresher intake planning, training and induction- Working out new workforce models- Optimization of workforce with a view to save costs- Regulating external hiring/hiring laterals- Managing incentive payouts, gender diversity ratios- Career management of employees- Employee engagement initiatives with special focus on career building- Speaking sessions for new joinees, senior managers, freshers- Assisting the core HR teams with attrition management- Improving current people processes/initiating new ones- Coaching/Mentoring/Developing/Motivating teams- Helping business manage their projects by providing the right resource at the right time at the right cost.Key achievements:- Saved thousands of dollars by changing one part of the recruitment process- Introduced one new process and revamped another which became a super hit amongst employees. It brought down attrition by 50% and increased E-SAT scores for the whole organization.- Started this process which helped the Business Unit save approx USD 3M yearly on people costs. It became a company-wide process later.- Started one initiative – again a first across the Company – helped improve Utilization and promoted teaming across the entire Company.- Replaced legacy systems (employee related) with faster, newer, efficient, friendly systems.- Helped improve operating margin by improving certain key parameters related to freshers, onsite contractors and onsite people resources. Show less

  • Head - Workforce Management Group

    Jan 2006 - Sept 2013

  • Training Head - TIS Practice

    Apr 2005 - Dec 2005
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  Higher Calling Academy

  Oct 2013 - now

  Executive Coach

  As an Executive Coach, I work with Senior and Mid-level IT executives, to help them prioritize and achieve their career and life goals. I also act as a sounding board to their ideas and as an accountability partner for their actions.

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  Workforce Management Consultant

  Oct 2013 - Jul 2020

  Consultant - Workforce Management

  I help organizations set up their workforce management systems & processes so that they can utilize their workforce optimally and achieve higher employee satisfaction and reduced employee costs.

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  Mentoring Matters (www.mentoring-matters.com)

  Feb 2018 - Mar 2022

  Associate Coach with
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  3C Coaching & Consulting

  Jul 2020 - now

  Co-Founder
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  3C Coaching & Consulting

  -

  Co-Founder