Ellen Scarr

Experience

• 

  ROW AND SCOTT LIMITED

  Jun 2011 - Jun 2014

  Office Administrator

  • First point of contact within the Solicitor’s office.• Able to deal with a wide range of individuals, who may be in distress or display inappropriate or aggressive behaviour.• Managing a diary system for court hearings and client appointments.• Experienced in the use of Microsoft software including Outlook, Excel and PowerPoint. Also, the creation of databases and maintaining the information on them.• Handling sensitive documentation.• Distribute information and communications to the correct department.• Maintain client/court files and ensure database information is accurate.• Where necessary, issue clients with outstanding costs and take payments, working closely with the accounts team to ensure clients’ accounts are up to date.• Schedule meetings for clients, solicitors and court counsel.• Organising the office layout and maintaining supplies of stationery and any other equipment needed.• Flexible working hours to ensure deadlines are met. Show less

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  Npower

  Jun 2014 - Aug 2016

  Senior Complaints Advisor

  • Receiving and dealing with all initial customer complaints, by phone or email.• Calmly deal with often challenging issues in customer complaints department.• Guiding all customer issues to a satisfactory conclusion.• Investigate and respond to sensitive high-level complaints ensuring corrective actions are carried out within targets and company timescales.• Escalate calls to relevant departments when required.• Ensure customer satisfaction and trust was re-built beyond expectation.• Self-driven to achieve targets – for both, the business required targets and personal development. Show less

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  Hargreaves Services plc

  Aug 2016 - Jul 2018

  Sales and Operations Administration Assistant

  • Account management for high value accounts; ensuring information is correct on the system, reconcile the account for invoice, deal with customer queries.• Coordinating the company’s pricing process for each enquiry from the initial enquiry through to quotation and receipt of the order.• Traveling to different depots within the company to train staff in the use of the company’s different computer systems.• Events management, organising 5-7 Corporate Events over the year;- Finding and booking locations.- Getting the best price and liaising with hospitality clients to arrange events.- Creating guest lists and inviting customers.- Once confirmed organising accommodation and travel for staff and customers.- Ensuring invoices and expenses are paid.- Controlling overheads to achieve financial targets.• Dealing with various enquiries that come into the business i.e. telephone/email enquiries, dealing with personally or distributing to the correct person.• Sourcing and booking accommodation and travel for direct staff.• Maintaining Tender document files.• Invoicing of Own Fleet and Subcontractor work.• Raise PO’s and GRN’s in the X3 System for invoice and event payments.• Provide cover for other teams when colleagues are on annual leave i.e. Data processing / Commercial team.• Managing staff holidays and ensuring database is accurate Show less

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  Portland Consulting Engineers

  Feb 2019 - Sept 2019

  Administrative Assistant

  First point of contact within the office.• Dealing with customer queries via email or telephone.• Managing staff holidays and ensuring database is accurate and up to date.• Producing monthly invoices for clients, uploading to our accounts system and recording on an internal database.• Debt chasing.• Assisting with administration duties of filing/scanning/document preparation.• Filing of important calculation documents.• Amending specification reports for tenders and job meetings.• Creation of all prospect and live job folders.• Printing drawings for Engineers. Show less

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  Betfred

  Oct 2019 - Mar 2023

  Assistant Sales Manager

  - Working as part of a team with responsibility for providing excellent customer service in our retail shop. - Confidence in talking with customers and promoting products face to face in the customer area. Alongside, being socially responsible with our think 21 policy and ensuring this is in place to keep our customers comfortable and safe.

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  Changing Lives

  May 2022 - Mar 2023

  Sessional Worker

  - Interact with service users on a day-to-day basis, working across multiple projects, developing their independent living skills, and encouraging engagement within the community. - To monitor the safety and wellbeing of individuals in the project, maintain support plans and records whilst supporting service users to maintain their personal space and prepare for their end of occupancy within the project.

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  HM Prison and Probation Service

  Mar 2023 - now

  • Probation Officer

    Jan 2025 - now

  • Trainee Probation Officer

    Mar 2023 - Feb 2025