Mario Centis

Mario Centis

Desktop Support Technician

Followers of Mario Centis234 followers
location of Mario CentisEdmonton, Alberta, Canada

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  • Timeline

  • About me

    Technical Analyst at Civida

  • Education

    • Archbishop O'Leary High School

      2004 - 2007
      High School diploma
    • NAIT (Northern Alberta Institute of Technology)

      2016 - 2018
      Bachelor of Applied Information Systems Technology Information Systems

      Degree achieved in December 2018

    • Northern Alberta Institute of Technology / NAIT

      2008 - 2009
      Computer Systems Technology diploma Computer Science
    • Zero To Mastery Academy

      2022 - 2022
      Python Programming
  • Experience

    • Enbridge

      Apr 2013 - Feb 2014
      Desktop Support Technician

      · Deployed new computers (laptops & desktops), equipment (mice, keyboards, memory cards, monitors, etc.)· Used internal ticketing software to properly manage workload and complete tasks· Recognized for excellent customer service.· Deleted and re-imaged PCs for future users.

    • ThinkTel Communications a Division of Distributel

      Feb 2014 - Nov 2016
      Lync Server Specialist, SSCA

      · First level response on customer tickets, troubleshooting and resolving customer issues.· Using servers and applications to help resolve issues for customers from both a server side and a networking/client side.· Creating new documentations so users can provide proper information when creating support tickets.· Lync/Skype for Business server health check and troubleshooting.

    • Bell

      Nov 2016 - May 2018
      Sales Representative / Apple Master

      · Writing concise and effective customer proposals for small business clients.· Working with other coworkers to effectively close sales.· Very knowledgeable on all devices that are sold in store.· Currently the Apple Master of the store. Help with co-worker training and staying up to date on any new Apple news and Apple related content.· Take part in monthly Apple training to help gain knowledge for both new products and new ways to properly sell to any customer.

    • Alberta Blue Cross

      May 2018 - Apr 2019
      Technical Analyst

      • PowerShell scripting to find user data and for troubleshooting user/server issues.• Installing company approved software on client PCs and laptops using AD and SCCM software.• Built equipment for new users starting with the company.• Upgrading PC hardware (HDD/SSD, RAM, video cards).• Updated custom how-to documents for daily services tasks.

    • Capital Region Housing

      May 2019 - now
      IT Service Desk Analyst
    • Civida

      May 2019 - now
      • Technical Analyst

        Feb 2023 - now
      • IT Service Desk Analyst

        May 2019 - Feb 2023
  • Licenses & Certifications

    • SSCA® SIP Certification

      The SIP School
      Jan 2015