Mario Centis

Experience

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  Enbridge

  Apr 2013 - Feb 2014

  Desktop Support Technician

  · Deployed new computers (laptops & desktops), equipment (mice, keyboards, memory cards, monitors, etc.)· Used internal ticketing software to properly manage workload and complete tasks· Recognized for excellent customer service.· Deleted and re-imaged PCs for future users.

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  ThinkTel Communications a Division of Distributel

  Feb 2014 - Nov 2016

  Lync Server Specialist, SSCA

  · First level response on customer tickets, troubleshooting and resolving customer issues.· Using servers and applications to help resolve issues for customers from both a server side and a networking/client side.· Creating new documentations so users can provide proper information when creating support tickets.· Lync/Skype for Business server health check and troubleshooting.

• 

  Bell

  Nov 2016 - May 2018

  Sales Representative / Apple Master

  · Writing concise and effective customer proposals for small business clients.· Working with other coworkers to effectively close sales.· Very knowledgeable on all devices that are sold in store.· Currently the Apple Master of the store. Help with co-worker training and staying up to date on any new Apple news and Apple related content.· Take part in monthly Apple training to help gain knowledge for both new products and new ways to properly sell to any customer.

• 

  Alberta Blue Cross

  May 2018 - Apr 2019

  Technical Analyst

  • PowerShell scripting to find user data and for troubleshooting user/server issues.• Installing company approved software on client PCs and laptops using AD and SCCM software.• Built equipment for new users starting with the company.• Upgrading PC hardware (HDD/SSD, RAM, video cards).• Updated custom how-to documents for daily services tasks.

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  Capital Region Housing

  May 2019 - now

  IT Service Desk Analyst
• 

  Civida

  May 2019 - now

  • Technical Analyst

    Feb 2023 - now

  • IT Service Desk Analyst

    May 2019 - Feb 2023