Prem Sai

Experience

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  NSEIT LIMITED

  Aug 2021 - Mar 2022

  Information Technology Administrative Assistant

  • Responsible for all system and network administration, including building servers.• Supported and maintained all company data and technological infrastructure for nationwide information and security.• Provided end-user and remote support and technical assistance for server and client computers, enterprise applications, telecommunication systems, network components, etc.• Administered infrastructure and performed server patch maintenance, system/server backups, and data archiving.

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  Eduquity

  Jun 2022 - Jul 2022

  ASST NETWORK ADMINISTRATOR

  • Working as Windows server admin.• Supported and maintained all company data and technological infrastructure for national information.• Provided end-user and remote support and technical assistance for server and client computers, enterprise applications, telecommunication systems, network components, etc.• Implemented firewall rules according to client requirements.

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  Wattlecorp Cybersecurity Labs

  Sept 2022 - Apr 2023

  Cyber Security Internship

  • Scripting, Networking and Concepts, Ethical Hacking.• Breaking 50 Beginner level, Simulated Servers and submission of reports.• Breaking 150 intermediate to Hard Simulated Servers and submission of reports.• Network Testing and Security Tests in real-world scenarios.

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  Excitel Broadband

  Jan 2023 - May 2023

  Network Operations Center Engineer

  •Monitored network performance, uptime, and security using industry-standard tools, including the Alerta monitoring tool, ensuring accessible and responsive network devices, thereby enhancing network reliability.•Assisted in troubleshooting network issues, reducing downtime by analyzing Alerta notifications, identifying root causes, and escalating critical incidents to higher-level engineers when necessary.•Collaborated with team members to maintain optimal network performance, addressing routing and switching protocols such as BGP and OSPF irregularities, resulting in improved network efficiency.•Provided remote technical assistance to field teams, ensuring seamless operations during fieldwork without impacting network health. Show less

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  Redcentric

  Nov 2023 - Apr 2024

  Support Analyst

  * 24/7 Technical Support: Provided round-the-clock technical support for a wide range of issues including DSL, FTTC, FTTP, cellular, SOC, firewall, and cloud-related tickets, ensuring continuous operation and client satisfaction.* Efficient Ticket Management: Managed communication channels such as email and portal tickets, logging customer requests promptly and conducting initial triage on MBS backup-related tickets, facilitating streamlined support processes and effective issue resolution.* Alert Monitoring and Resolution: Monitored and resolved diverse technical alerts encompassing various network and server issues, employing prompt troubleshooting to identify and resolve issues or escalate them to appropriate teams, ensuring minimal downtime and optimal network performance.* Vendor and Customer Communication: Effectively communicated with vendors and customers via Outlook mailbox, proactively addressing inquiries and service requests, and maintaining clear documentation to facilitate communication and support efficiency. Show less