HITESH DAVE

Experience

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  Kelly Services NZ Ltd. (For Spark), Auckland, New Zealand.

  Apr 2012 - Jan 2013

  Customer Service Representative

  Responsible for Meet and exceed sales goals with excellent customer service.Responsible up selling and cross selling of various products/plans of Telecom.Manage diversity, stress and always be a good decision maker.Assemble and maintain information in a logical file system that can interpret very easily by the team members or superiors.Use effective interpersonal skills to resolve conflicts situation. Work efficiently with other team members and accomplish task in a time.

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  Baycorp (NZ) Limited

  Jan 2013 - Aug 2013

  Collections Specialist

  Inbound and Outbound calling to debtor maintaining integrity and reputation of Baycorp by providing professional collection services.Use critical listening skills, expert judgment and analysis to decide on the optimal approach with each debtor. Use time management, decision making skills with empathy.Responsible for correspondence including office admin duties run smoothly.Ensure call quality and standard are upheld, in accordance with policy guidelines and procedures. Assemble and maintain information in a logical file system that can interpret very easily by the team members, superiors and client.Maintain honesty, integrity with other team members and accomplish task in a time. Show less

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  Spark New Zealand

  Aug 2013 - May 2014

  Customer Service Representative

   Achieve structured monthly sales unit targets of a strategic and non strategic nature that contributes to the business needs. Capture and maintain customer data consistently and do the provisioning using various software i.e. INFO, ICMS, Wire line, Single. E View, M-net2. Drive loyalty and create long term value with excellence in call performance, solution offerings and product knowledge. Follow up and resolve outstanding customer issues related to service or billing. Any necessary credits are managed within individuals Delegated Financial Authority. Support team and Telecom values. Ensure sound understanding of, and demonstrate commitment to, and comply with all Telecom policy. Helped as and when required Help Desk team. Show less

• 

  Concentrix

  May 2014 - now

   Strong customer service focus, with an ability to think outside the box and come to the best resolution for technical issues and keep records of the problems raised by MAC and iOS users. Respond to inquiries about software and hardware problems, adapting existing programs to meet users' requirements.  Ability to learn and apply technical troubleshooting concepts and work through a technical issue on various operating system devices. i.e. Apple’s Macintosh, iOS, Windows. Analyze, determine software and hardware requirements to provide solutions to user problems and make suggestions for prevention of future problems.  Ensure efficient use of applications and equipment; suggest necessary install/download of appropriate software.  Fix the issues regarding networks, run test programs on computers and related devices.  Comply with Concentrix policy, co-operate with team members and work with positive attitude. Show less

  • Senior Product Specialist

    Aug 2016 - now

  • Technical Specialist

    May 2014 - now