Anton Druzhkov

Experience

• 

  Allians-Com

  Jul 2008 - Jan 2010

  System Administrator

  - Supporting payment terminals (OSMP, UPAY, XPAY)- Installing and supporting video cams included in one video stream in office over internet/WiFi access points- Supporting internet issues at the company office- Supporting 1C bases.

• 

  Luxor-Cinema

  Jan 2010 - Jun 2010

  System Administrator

  1) Supporting office in 50-60 PCs2) Supporting R-KEEPER system (Win2k8 [e.g netbeui])3) Supporting STORE-HOUSE system (Win2k3)4) Supporting 1C system (Win2k8 terminal server)5) Supporting Cisco IP telephone system

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  SystemInvest

  Jul 2010 - Apr 2011

  System Administrator

  Cisco IP Phone based technologies. (Creating new data-centre based on UNIX systems. Supporting hardphones + softphones) - ASTERISK phone system (installing asterisk servers based on FedoraOS (IP + analog lines)) - Virtualization (Hyper-V server; VirtualBox virtualization; VMWare;) - Organization of VPN services (via RADIUS authentication) - Installing terminal servers (Win2k3; Win2k8) - Few servers into one cluster. (Creating cluster of Terminal Servers based on Win2k8) - Creating new domain with few domain controllers in the forest (DC + DNS preinstallation) - Supporting Exchange Server (2007; 2010 as a part) - Supporting PrintServers (Win2k3; Win2k8 Show less

• 

  Hewlett-Packard

  Apr 2011 - Aug 2018

  Providing outsource of IT systems for Pfizer inc.- Support IT services for corporate users (office users and regional located users)- Installation and configuration of equipment (Workstations, Laptops etc).- Resolving issues with software.- Supporting remote access over VPN technologies.- Supporting TRENDS application- Supporting MPOWER application- Supporting FollowMe system.- Supporting PDA issues. (HTC, Blackberry, Iphone)- Supporting and development office IP phone system. (Cisco system)- Supporting Webex video conference stream. (+ Polycom conference systems)- Consulting and working with global collegues.- Installing IT equipment in conference rooms.- Working with such server systems as Active Directory, Citrix, Follow Me system. Show less

  • Service Delivery Manager (Russia & CIS)

    Oct 2014 - Aug 2018

  • Service Desk Team Lead

    Oct 2011 - Oct 2014

  • Site Service Engineer

    Apr 2011 - Oct 2011
• 

  DXC Technology

  Aug 2018 - now

  ITIL certified. In scope countries : Spain, Portugal, Czech Republic, Turkey, Slovakia, Hungary, Poland, Israel, Romania, Kazakhstan, Ukraine.Providing IT service for customer - Pfizer inc.- Direct IT management.- Focused on customer satisfaction to build proper relationship.- Improvement management (running Service Improvement Plans on the areas where escalated \ required).- Strong ability to work under high pressure in multi-country environment.- Project support during all stages .- Managing external vendors.- Project teams identification and assignment.- Project forecasts within approved budget.- Project reviews to fit compliance rules.- Projects optimization.- Contract creation \ renewal (including LSA \ LCA).- Problem Management - first point contact for all issues and complaints related to support delivery. - Improvement of SLAs \ KPIs.- Forecasts creation based on workload of local site support teams.- Planning and organizing schedules for Out Of Office hours activities.- Weekly, monthly, quarterly reporting to client on achievements, plan of actions, milestones and other forecasts.- Improvement on customer CSATs \ DSATs.- People management. Show less

  • Information Technology Service Delivery Manager

    Aug 2020 - now

  • EMEA MPS Delivery Manager \ Service Delivery Manager

    Aug 2018 - Aug 2020